Administering Cisco Unified Communications 12.X/14ACUCCCHCurrent Technologies CLCCH-ACUCC1.0<p>Upon completing this course, the student will be able to meet these objectives:
</p>
<ul>
<li>Introduction to Voice Gateways</li><li>VoIP Call Legs</li><li>Dial Plan Implementation</li><li>Configuring Cisco Unified Communication Manager 12.5</li><li>Deploying Cisco VCUBE</li><li>Cisco Unified Border Element Implementation</li><li>Cisco Unified Border Element High Availability</li><li>Cisco Unified Border Element Security</li><li>Cisco Unified Border Element Monitoring and Troubleshooting</li></ul><ul>
<li>An understanding of IP networking concepts (CCNA-level)</li><li>An understanding of traditional digital PBX systems</li><li>An understanding of basic telephony concepts</li><li>Business-level competence using the Windows operating system</li><li>Business-level competence using different Internet browsers</li></ul><ul>
<li>Network Video Engineer</li><li>Voice/UC/Collaboration/Communications Engineer</li><li>Collaboration Tools Engineer</li><li>Collaboration Sales/Systems Engineer</li></ul><h4>Module 0: Introductions</h4><ul>
<li>Introductions</li><li>Lesson 1: Introductions<ul>
<li>Topic List</li></ul></li><li>Learner Skills and Knowledge</li><li>Course Goal</li><li>Webex Basics</li><li>Cisco Icons and Symbols</li><li>Introductions</li><li>Lesson 2: Understanding Cisco Endpoints<ul>
<li>Cisco Software Support Service (SWSS)</li><li>Business Edition 4000 Overview</li><li>Business Edition 6000</li><li>BE4000 Appliance at a Glance</li><li>Cisco Collaboration Architecture</li><li>Locating Documentation (1)</li></ul></li><li>Module Summary</li></ul><h4>Module 1: Tools for Managing UC Collaboration 12.x / 14.0</h4><ul>
<li>Module Introduction</li><li>Topic List</li><li>Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x / 14.0<ul>
<li>Complete Lifecycle Management (1)</li><li>Cisco Prime Collaboration Assurance – Features (1)</li><li>Cisco Prime Collaboration Assurance and Analytics Business - Analytics Features</li><li>Cisco Prime Collaboration Provisioning</li><li>Automated System Provisioning</li><li>Packaging - Standard and Advanced</li><li>Summary</li></ul></li><li>Lesson 2: Utilizing the Bulk Administration Tool (BAT)<ul>
<li>Overview of Cisco Unified Communications Manager BAT</li><li>Activate Bulk Provisioning Service</li><li>Start, Stop and Restart Bulk Provisioning Service</li><li>Cisco Unified Communications Manager BAT Procedures (1)</li><li>Phone Template Settings</li><li>Add a Line to the Template (1)</li><li>Add a Second Line to the Template</li><li>Download the bat.xlt</li><li>Open Bat.xlt in Excel</li><li>Select the Tab for item the you want to Create</li><li>Choose Fields to be Imported</li><li>Enter Phone Information and Export Bat File</li><li>Upload Exported File from Excel</li><li>Select File and Specify Target and Type</li><li>Validate Uploaded Phones</li><li>Insert Phones</li><li>Specify Insert Phone Details</li><li>Confirm Phone Import with Job Scheduler</li></ul></li><li>Lesson 3: Migrating Phones<ul>
<li>Export Utility</li><li>Migrating Existing Phone Configuration to a Different Phone Model</li><li>Migrating Phones – Phone Template (1)</li></ul></li><li>Lesson 4: Self Provisioning<ul>
<li>Configuring Self-Provisioning</li><li>Configure the Universal Device Templates (1)</li></ul></li><li>Lesson 5: OS Command Line Tools<ul>
<li>Access the CLl</li><li>Reset Application Administrator Password via CLI</li><li>Reset OS Platform Administrator Password</li><li>Create Additional OS Users</li><li>Set the WebAPP Session Timeout</li><li>Check the CUCM IP Information</li><li>Ping</li><li>Check, Stop, and Restart, Services</li><li>Lesson 6: Loading Cisco Option Packages (COP)</li><li>Downloading Cisco Option Files (COP)</li><li>Use SFTP Server to Serve Files</li><li>Loading a COP File into CUCM</li><li>Install COP File</li></ul></li><li>Module Summary</li></ul><h4>Module 2: Cisco Unified Communication Manager 12.x / 14.0</h4><ul>
<li>Module Introduction<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Understanding Smart Licensing<ul>
<li>Cisco Smart Software Licensing</li><li>Smart Account</li><li>Create a Smart Account</li><li>Virtual Account</li><li>Deployment Options</li><li>Ordering in Cisco Commerce Workspace (CCW)</li><li>Migrating/Upgrading Classic Licenses to Smart</li><li>Registering a Device on CSSM</li><li>Token Creation in Cisco Smart Software Manager</li><li>License Management: CSSM (1)</li><li>Smart Licensing in CUCM 12.x and above</li><li>CUCM: Evaluation Mode</li><li>CUCM: Register (Transport Setting)</li><li>CUCM: Register Product (with Token)</li><li>CSSM: Create Token (if not already available)</li><li>CUCM: License Management (Registered, Authorized)</li><li>CSSM: License Management (In Compliance)</li><li>CSSM: License Management (Out of Compliance)</li><li>Cisco Smart Software Licensing Management</li><li>License Management on Subscriber Node</li></ul></li><li>Lesson 2: Cisco Unified Communication Manager Overview<ul>
<li>Overview of the Cisco Unified Computing System Solution</li><li>Cisco Unified Communications Manager High Availability</li><li>Database Replication and User-Facing Features</li><li>Intracluster Communication</li></ul></li><li>Lesson 3: Understanding Administrator Interfaces<ul>
<li>Cisco Unified Communications Manager Administrator Interfaces</li><li>Cisco Unified Communications Manager Serviceability</li><li>Cisco Unified Communications Manager Services</li><li>Cisco Unified Communications Manager Operating System</li></ul></li><li>Lesson 4: Deploying Endpoints and Users<ul>
<li>Comparison of Endpoints Supported by Cisco Unified Communications Manager</li><li>Endpoint Configuration Elements</li><li>Cisco Unified Communications Manager User Accounts (1)</li><li>Cisco Unified Communications Manager User Management Options</li><li>End Users</li><li>Manual End User Configuration Page</li><li>Cisco Unified Communications Manager LDAP Support<ul>
<li>LDAP Integration: Synchronization (1)</li><li>LDAP Integration: Authentication (1)</li><li>LDAP Integration Features: Attribute Mapping (1)</li></ul></li><li>End-User Data Storage Locations</li><li>LDAP Integration Feature: Filters (1)</li><li>LDAP Synchronization Configuration Procedure</li><li>Activate Cisco DirSync Service</li><li>Configure the LDAP System</li><li>Configure the LDAP Directory (1)</li><li>Verify LDAP Synchronization</li><li>LDAP Synchronization User Attributes</li><li>LDAP Authentication Configuration</li><li>LDAP Authentication Verification</li><li>LDAP Custom Filter</li><li>LDAP Custom Filter Verification</li></ul></li><li>Lesson 5: Implementing Endpoints and Features<ul>
<li>IP Phone Registration Process Overview</li><li>Network Time Protocol</li><li>Special Functions Used by Cisco IP Phones</li><li>Cisco SCCP IP Phone Startup Process</li><li>VLAN Discovery Process</li><li>IP Phone DHCP Configuration</li><li>DHCP Server Feature Support Overview</li><li>TFTP Device Configuration XML File</li><li>SCCP IP Phone Registration</li><li>Cisco SIP Phone Startup Process</li><li>Cisco Unified Communications Manager Network Configuration</li><li>Service Activation</li><li>DHCP Server</li><li>DHCP on Cisco Unified Communications Manager Express</li><li>IP Phone Configuration Requirements in Cisco Unified Communications Manager</li><li>Cisco Unified Communications Manager Group</li><li>Device Pools</li><li>Templates</li><li>IP Phone Configuration</li><li>Manual Cisco IP Phone Configuration</li><li>Add the IP Phone</li><li>Configure SCCP IP Phone Settings</li><li>Configure Directory Number</li><li>Apply the Configuration</li></ul></li><li>Lesson 6: Implementing Endpoint Addressing and Call Routing<ul>
<li>Endpoint Addressing</li><li>Endpoint Addressing by Numbers</li><li>Endpoint Addressing by URIs</li><li>Cisco Unified Communications Manager Call Routing Overview</li><li>Sources of Call-Routing Requests (Entities Requiring Call-Routing Table Lookups</li><li>Call-Routing Table Entries (Call-Routing Targets)</li><li>Cisco Unified Communications Call-Routing Logic</li><li>Digit-by-Digit Analysis of Numbers Not Received In a Single Block</li><li>Variable-Length Patterns, Overlapping Patterns, and Urgent Priority</li><li>Overlaps and Interdigit Timeout</li><li>Urgent Priority</li></ul></li><li>Lesson 7: Implementing Calling Privileges<ul>
<li>Calling Privileges Overview</li><li>Calling-Privilege Requirement PSTN Example</li><li>Calling-Privileges Configuration Elements</li><li>Partitions and CSSs</li><li>Partition <None> and CSS <None></li><li>Analogy: Locks and Key Rings</li><li>Partitions and CSS Example</li><li>Partition and CSS Considerations</li><li>Phones Have a Device CSS and Line CSS</li><li>Example with IP Phone Line CSS and Device CSS</li><li>Partition and CSS Configuration</li><li>Summary</li></ul></li><li>Lesson 8: MoH in Cisco Unified Communications Manager<ul>
<li>Music on Hold</li><li>MOH Support in Cisco Unified Communications Manager</li><li>MOH Sources</li><li>MOH Server Capacity</li><li>Unicast and Multicast MOH Characteristics</li><li>Multicast MOH</li><li>MOH Configuration</li><li>Media Resource Access Control Overview</li><li>Media Resource Access Control Characteristics</li><li>Components of Media Resource Access Control</li><li>Media Resource Access Control Example</li><li>Conference Bridge Selection</li><li>Conference Bridge Selection Configuration</li><li>Media Resource Access Control Configuration</li></ul></li><li>Lesson 9: Implementing Conference Bridges<ul>
<li>Cisco Unified Communications Manager Audio Conference Bridge</li><li>Cisco Unified Communications Manager Software Audio Conference Bridge</li></ul></li><li>Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration<ul>
<li>Cisco Collaboration Preferred Architecture<ul>
<li>Virtualization</li><li>Cisco Unified Communications on the Cisco Unified Computing System (UCS)</li><li>Cisco Business Edition 7000 (BE7000)</li><li>Core Applications</li><li>Collaboration Endpoints</li></ul></li><li>Ad Hoc Conference with CMS</li><li>Configuration required on the Cisco Unified Communications Manager</li><li>Upload The CUCM Certificate</li><li>Configuring a Non-Secure SIP Trunk</li><li>Destination Information for the SIP Trunk</li><li>Creating a Conference Bridge for Cisco Meeting Server</li><li>CUCM Certificates for Cisco Meeting Server</li><li>CUCM Media Resource Groups</li><li>Media Resource Group Lists</li><li>Applying Media Resource Group Lists</li><li>Domain Based Routing</li><li>Numeric Dialing</li><li>Route Groups and Route Lists (1)</li><li>Summary</li></ul></li><li>Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports<ul>
<li>Cisco Unified Communications Manager CAR Tool Overview</li><li>Activate Cisco Unified Communications Manager CAR Services</li><li>CDR Service Parameters</li><li>Cisco Unified Communications Manager CAR Tool User Types</li><li>CDR and CMR Architecture</li><li>Cisco Unified Communications Manager CAR Tool User Overview (1)</li><li>Configure the Mail Parameters</li></ul></li><li>Lesson 12: Understanding Cisco Unified Communications Manager Reports<ul>
<li>Cisco Unified Communications Manager CAR Tool User Overview</li><li>Cisco Unified Communications Manager Reports Overview</li><li>Cisco Unified Reporting (1)</li><li>Cisco Unified Reporting Status Messages and Icons</li></ul></li><li>Lesson 13: Using Troubleshooting and Monitoring Tools<ul>
<li>Overview of Troubleshooting and Monitoring Tools</li><li>Cisco Unified Communications Manager Dialed Number Analyzer</li><li>Cisco Unified Communications Manager Dialed Number Analyzer Output</li><li>Route Plan Report</li><li>Cisco Unified RTMT Overview</li><li>Service Parameters</li><li>Cisco Unified RTMT System Requirements</li><li>Enable a User for Cisco Unified RTMT Login</li><li>Cisco Unified RTMT Menu (1)</li><li>Monitor the System with Cisco Unified RTMT</li><li>Performance</li><li>Alert Notification Configuration</li><li>Custom Alerts on Performance Counters</li><li>Cisco Unified RTMT Trace and Log Central</li></ul></li><li>Lesson 14: Understanding the Disaster Recovery System<ul>
<li>Disaster Recovery System Overview</li><li>Disaster Recovery System Architecture<ul>
<li>Disaster Recovery System Menu</li></ul></li><li>Disaster Recovery System Components</li></ul></li><li>Back Up Cisco Unified Communications Solutions<ul>
<li>Scheduler</li><li>Backup Status</li></ul></li><li>Restore Cisco Unified Communications Solutions<ul>
<li>Restore Wizard: Type of Restore (1)</li></ul></li><li>Module Summary</li></ul><h4>Module 3: Cisco Unified Gateways</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Implementing PSTN Access Using MGCP Gateways<ul>
<li>MGCP Gateway Implementation Overview</li><li>Endpoint Identifiers</li><li>MGCP Gateway Support in Cisco Unified Communications Manager</li><li>Cisco Unified Communications Manager Configuration Server</li><li>PRI Backhaul</li><li>MGCP Gateway Implementation Considerations</li><li>Implement an MGCP Gateway in Cisco Unified Communications Manager</li><li>Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager</li><li>Cisco IOS MGCP Gateway Configuration Steps</li><li>Cisco IOS MGCP Gateway Configuration Example</li><li>Configure Cisco IOS MGCP Gateway Fractional PRIs</li><li>Path Selection</li><li>Path Selection Example</li><li>Path Selection Configuration Elements in Cisco Unified Communications Manager</li><li>Route Group Functionality</li><li>Local Route Groups<ul>
<li>Multiple Local Route Groups</li><li>Local Route-Group Functionality</li></ul></li><li>Route List Configuration</li><li>Route Pattern Configuration Example</li><li>Digit Manipulation Requirements with Multiple Paths</li><li>Digit Manipulation Configuration Elements (1)</li><li>Digit Manipulation Flow Example (Outgoing Call to PSTN)</li><li>Digit Manipulation Flow Example (Incoming Call from PSTN)</li><li>Summary</li></ul></li><li>Lesson 2: Describing Cisco SIP Gateways<ul>
<li>SIP Gateway Overview<ul>
<li>SIP Gateway Configuration Example</li></ul></li><li>Dial Peer Overview<ul>
<li>Main Components of VoIP and POTS Dial Peers (1)</li><li>Inbound Dial Peer Selection</li><li>Inbound Dial Peer Selection Example</li><li>Outbound Dial Peer Selection</li><li>Outbound Dial Peer Selection Example</li></ul></li><li>Main Digit Manipulation Mechanisms</li><li>Summary</li></ul></li><li>Lesson 3: Troubleshooting Common Gateway<ul>
<li>Cisco IOS MGCP Gateway Communications</li><li>Cisco IOS MGCP Gateway and Endpoint</li><li>Cisco IOS MGCP Gateway Configuration Elements</li><li>Cisco IOS MGCP Gateway Registration</li><li>Cisco IOS MGCP Gateway Registration Issues</li><li>Verify Cisco IOS MGCP Gateway Status (1)</li><li>Cisco IOS MGCP Gateway Monitoring Commands</li><li>Cisco IOS MGCP Gateway Unsuccessful Registration</li><li>Cisco IOS SIP Trunk Communications</li><li>Summary</li></ul></li><li>Module Summary</li></ul><h4>Module 4: Integrating Cisco Unity Connection 12.x / 14.0</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Unity Connection Overview<ul>
<li>Single-Site and Multisite Deployment Model</li><li>Cisco Unity Connection Administration (1)<ul>
<li>Cisco Unity Connection Integration Options</li><li>Cisco Unity Connection SIP Integration</li></ul></li><li>Create a Sip Trunk Security Profile<ul>
<li>Create a Sip Trunk (1)</li></ul></li><li>Voice Mail Pilot and Voice Mail Profile</li><li>Route Pattern</li><li>Unity Connection SIP Integration<ul>
<li>Unity Connection SIP Integration – New Port Group</li><li>Cisco Unity Connection Integration Troubleshooting Tools (1)</li><li>Common Mistakes with SIP Integrations</li></ul></li><li>Call Forward Options</li><li>Unity Connection Call Handlers<ul>
<li>Call Handler Example</li><li>Caller Input</li><li>Caller Input Analysis (1)</li><li>Call Handler Templates</li><li>Default Call Handler Flow</li><li>Operator Call Handler</li><li>Operator Not Available</li><li>Goodbye Call Handler</li><li>Directory Handler Overview</li><li>Directory Handler - Search Results Behavior</li><li>Interview Handler</li></ul></li><li>Cisco Unity Connection Call Routing (1)<ul>
<li>Default Call-Routing Behavior</li><li>Direct Call Routing</li><li>Forwarded Call Routing</li></ul></li><li>Cisco Unity Connection Dial Plan</li><li>Message Aging Policy and Mailbox Quotas</li><li>Message Aging Policy</li><li>Mailbox Quotas</li><li>Roles</li></ul></li><li>Lesson 2: Creating Users<ul>
<li>User-Creation Options</li><li>Understanding Users (1)</li><li>Preparing to Configure Users (1)</li><li>Configuring Authentication Rules (1)</li><li>Configuring Class of Service (1)</li><li>Configuring Schedules and Holidays (1)</li><li>Cisco Unity Connection User Templates</li><li>Cisco Unity Connection End Users</li><li>Voice Mailbox</li><li>Configuring User Templates (1)</li><li>Configuring Users<ul>
<li>Add a New User</li><li>Edit Users</li><li>Import End Users from Cisco Unified Communications Manager</li><li>Imported User</li></ul></li><li>Import Users from LDAP</li><li>LDAP Directory</li><li>Bulk Import Users</li><li>Reviewing Users</li><li>User Features<ul>
<li>User Features - Edit Password Settings (1)</li><li>User Features - Roles</li><li>User Features - MWI</li></ul></li><li>Transfer Rules and Greetings<ul>
<li>User Features – Transfer Rules</li></ul></li><li>User Features – Message Settings</li><li>User Features – Caller Input</li><li>User Features – Edit Mailbox</li><li>Notification Devices (1)</li><li>User Features - Alternate Extensions</li><li>User Features - Alternate Names</li></ul></li><li>Lesson 3: Designing an Audiotext Application<ul>
<li>Audiotext Application (Auto Attendant) Configuration (1)</li><li>Greeting Administrator (1)</li><li>Cisco Unity Connection Reports<ul>
<li>Unity Connection – Report Configuration</li><li>Unity Connection – Cluster Management</li></ul></li><li>Port Monitor Configuration<ul>
<li>Port Monitor -RTMT</li><li>Port Monitor</li></ul></li><li>Unified Messaging Terminology<ul>
<li>Single Inbox High-Level Architecture</li><li>Single Inbox Functionality</li><li>Unified Messaging Benefits</li></ul></li></ul></li><li>Module Summary</li></ul><h4>Module 5: Integrating Cisco Unified IM and Presence 12.x / 14.0</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview<ul>
<li>Cisco Unified Communications Manager IM and Presence Service Overview</li><li>OVA Template for Cisco Unified Communications IM and Presence</li><li>Cisco Unified Communications IM and Presence Cluster</li><li>Cisco Jabber Overview (1)</li><li>Service Discovery</li><li>Quality of Service</li><li>Cisco Jabber Port Usage (1)</li><li>Summary</li></ul></li><li>Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows<ul>
<li>Cisco Jabber Information Flow in Deskphone Mode</li><li>Cisco Jabber Information Flow in Softphone Mode</li><li>Cisco Jabber in Phone-Only Mode</li><li>Cisco Jabber and Voicemail</li><li>Cisco Jabber and Conferencing</li><li>Integration with LDAP for Cisco Jabber</li><li>Cisco Jabber Login Flow</li><li>Access for Cisco Jabber without VPN</li><li>Summary</li></ul></li><li>Lesson 3: Integrating Cisco Unified Communications IM and Presence<ul>
<li>Set Up Cisco Unified Communications Manager for Presence<ul>
<li>Checklist for Cisco Unified Communications Manager Setup</li></ul></li><li>Cisco Jabber UC Services</li><li>Implementing Cisco Unified Communications IM and Presence<ul>
<li>Checklist for Cisco Unified Communications IM and Presence Setup</li><li>Cisco Unified Communications IM and Presence Services</li></ul></li><li>Cisco Jabber Service Discovery<ul>
<li>Service Discovery: Domain</li><li>Service Discovery: Operating Mode (1)</li></ul></li><li>Cisco UDS SRV Record<ul>
<li>SRV Records</li><li>DNS SRV Record Priorities and Weights</li><li>Troubleshoot DNS SRV Entries</li></ul></li><li>Methods of Installation</li><li>Create a Custom Installer (1)</li><li>Summary</li></ul></li><li>Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber<ul>
<li>Cisco Jabber in Phone-Only Mode</li><li>Configure Cisco Jabber in Softphone Mode</li><li>Cisco Jabber UC Services (1)</li><li>Visual Voicemail Interface for Cisco Jabber</li><li>Cisco Jabber in Softphone Mode</li><li>Cisco Jabber Account Options</li><li>Connection Status</li><li>LDAP Profile Test</li><li>Voicemail Profile Test</li><li>Enable End Users and Devices for CTI</li><li>Cisco Jabber in Deskphone Mode</li><li>Summary</li></ul></li><li>Lesson 5: Implementing Jabber on CUCM<ul>
<li>Configure Cisco Unified Communications Manager for Cisco Jabber<ul>
<li>Step 1: Automate the Jabber Client Configuration with SRV Records</li><li>Step 2: Define the Cisco Unified Communications Services</li><li>Step 3: Create a Service Profile</li><li>Step 4: End-User Configuration (1)</li><li>Step 5: Create Cisco Unified CSF Device (1)</li><li>Step 6: Associate the Cisco Unified CSF Device to the End User</li><li>Step 7: Define a SIP Trunk</li></ul></li><li>Configure the Cisco Unified Communications Manager IM and Presence Server</li><li>Choose the SIP Publish Trunk</li><li>Set the Presence Gateway for Cisco Unified Communications Manager</li></ul></li><li>Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components<ul>
<li>System Dashboard</li><li>Cisco Unified IM and Presence Reporting</li><li>System Troubleshooter (1)</li><li>Cisco Jabber Connection Status</li><li>End User Cannot Log into Cisco Jabber</li><li>Trace Filter Settings</li><li>Summary</li></ul></li><li>Module Summary</li></ul><h4>Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x / 14.0</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Cisco Expressway Series Deployment Options<ul>
<li>Cisco Expressway</li></ul></li><li>Terminology (1)</li><li>VCS vs Expressway</li><li>Expressway X8.9 Local Registration Support</li><li>Mobile and Remote Collaboration with Expressway</li><li>Cisco Jabber Remote Access Options</li><li>What can a Jabber client do with Expressway?</li><li>Fixed Endpoint Support</li><li>Expressway Firewall Traversal Basics</li><li>Cisco Expressway Licensing</li><li>Expressway Rich Media Session Licenses</li><li>Lesson 2: Implementing Unified Communications Mobile and Remote Access<ul>
<li>Unified Communications Mobile and Remote Access<ul>
<li>Unified Communications Mobile and Remote Access Components Overview</li></ul></li><li>Firewall Traversal</li><li>Firewall Port Details</li></ul></li><li>Expressway & Jabber Service Discovery</li><li>Unified Communications Mobile and Remote Access DNS Requirements</li><li>Unified Communications Mobile and Remote Access Certificate Requirements</li><li>HTTPS Reverse Proxy</li><li>Registering Cisco Jabber to Cisco Unified Communications Manager</li><li>Unified Communications Mobile and Remote Access Prerequisites</li><li>Unified Communications Mobile and Remote Access Configuration Procedure</li><li>Lesson 3: Expressway Server Certificates<ul>
<li>Expressway Certs and Clustering</li></ul></li><li>Expressway Certificate Signing Request (CSR)</li><li>Cert Subject Alternative Name (SAN) requirements</li><li>Expressway Trusted CA Certificates (1)</li><li>Module Summary</li></ul><h4>Module 7: Cisco Emergency Responder (CER) 12.x / 14.0</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Cisco Emergency Responder (CER)<ul>
<li>E9-1-1 defined</li></ul></li><li>Legislation and Regulation</li><li>ANI & ALI Defined</li><li>PS-ALI accounts</li><li>Defining Phone Locations</li><li>E9-1-1 for VoIP</li><li>Using Ip Subnets</li><li>E911 with IP Telephony- What could go wrong?</li><li>E911 with Cisco Emergency Responder</li><li>911 in Enterprise – Challenges</li><li>Preparation (One Time)</li><li>Local Notifications (Real - Time)</li><li>What is Cisco Emergency Responder?</li><li>Cisco Emergency Responder 12.x</li><li>CER Cluster</li><li>Clustering over the WAN</li><li>Integration with UC Manager</li><li>Locating Phones</li><li>Cisco ER in Operation: Endpoint Location Example</li><li>Lesson 2: Setup Cisco Unified Communications Manager<ul>
<li>Create Phone Partition for Internal Phone<ul>
<li>Create Phone Partition for E911</li><li>Create Phone Calling Search Space</li><li>Create Emergency Responder Calling Search Space</li><li>Create Emergency CTI Route – Primary 911</li><li>Add a Directory Number to the Primary CTI RP911</li><li>Create Emergency CTI Route - Secondary 912</li><li>Add a Directory Number to the Secondary CTI RP912</li><li>Create Emergency CTI Route – ELIN 913 (The destination of all incoming calls from the PSAP)</li><li>Add a Directory Number to the ELN Callback</li><li>Create Required CTI Ports for CER to Call Security (1)</li></ul></li><li>Create a Cisco Unified Communications Manager Group for Cisco Emergency Responder</li><li>ELIN Numbers Emergency Calls and PSAP Callbacks<ul>
<li>Create Route Patterns for ERLs (1)</li><li>Create Translation Patterns for ELINs</li><li>Create Translation Patterns for 9.911 / 911 (1)</li></ul></li><li>Create Emergency Responder Cisco Unified Communications Manager User<ul>
<li>Cisco Emergency Responder Configuration</li><li>Login into Emergency Responder</li></ul></li><li>User Management</li><li>Server and Server Group Configuration</li><li>Telephony Settings</li><li>Identify Cisco Unified Communications Manager Clusters</li><li>Work with Emergency Responder Locations</li><li>Add Onsite Security Personnel</li><li>Default ERL Creation</li><li>Default ALI Information</li><li>Configuring IP Subnet-based ERLs</li><li>Emergency Responder Switch Configuration<ul>
<li>Set Up SNMPv2</li><li>Set Up SNMPv3</li></ul></li><li>Identify LAN Switches</li><li>Switch Port Configuration</li></ul></li><li>Module Summary</li></ul><h4>Module 8: Unified Contact Center Express (UCCX)</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Unified Contact Center Express (UCCX) Architecture<ul>
<li>Cisco Unified CCX Primary Functions</li><li>Cisco Unified CCX Operating System and Browser Support</li><li>Cisco Unified CCX Environment<ul>
<li>Cisco Unified CCX Deployment Models</li><li>Cisco Unified CCX Cluster Components</li></ul></li><li>Single Server or First Node Server Setup</li><li>Cisco Unified CCX Administration</li><li>Cisco Unified Communications Manager Configuration Page (1)</li><li>System Parameters (1)</li><li>Language Management</li><li>Prompt Management (1)</li><li>Script Management</li><li>Document Management</li><li>Grammar Management</li><li>Application Management (1)</li><li>Cisco Unified CCX Subsystems<ul>
<li>Cisco Unified Communications Manager Telephony Subsystem</li><li>RmCm Subsystem</li><li>Chat and Email Subsystem</li><li>Outbound Subsystem</li><li>Database Subsystem</li><li>Email Subsystem</li><li>Cisco Media Subsystem</li><li>MRCP ASR Subsystem</li><li>MRCP TTS Subsystem</li></ul></li><li>Administration Tools<ul>
<li>Plug-ins</li><li>User Management (1)</li><li>Real-Time Reporting</li></ul></li><li>Supervisor and User Web Pages<ul>
<li>Supervisor Web Page (1)</li><li>User Web Page</li></ul></li><li>Cisco Finesse Administration<ul>
<li>Cisco Finesse Administration Console</li></ul></li><li>Serviceability and Maintenance Summaries<ul>
<li>Cisco Unified CCX Serviceability</li><li>Control Center</li></ul></li></ul></li><li>Lesson 2: Introduction to Scripting<ul>
<li>Cisco Unified CCX Script Editor Introduction<ul>
<li>Installing the Cisco Unified CCX Script Editor</li></ul></li><li>Knowing the Script Editor<ul>
<li>Starting the Script Editor</li><li>Synchronize License with Cisco Unified CCX Engine</li><li>Cisco Unified CCX Script Editor Windows (1)</li><li>Script Management (1)</li></ul></li><li>Debugging a Script<ul>
<li>Understanding Debugging</li><li>Reactive or Non-Reactive Debugging</li><li>Running a Debug Session (1)</li></ul></li><li>Cisco Unified CCX Agent</li><li>Cisco Unified CCX Supervisor</li><li>Resource Groups (1)</li><li>Skills (1)</li><li>Contact Service Queues</li><li>Teams</li><li>Finesse IP Phone Agent<ul>
<li>Finesse IP Phone Agent Features</li><li>Finesse IP Phone Agent Interface (1)</li><li>Configuring Finesse IP Phone Agent (1)</li></ul></li><li>Cisco Finesse<ul>
<li>Sign in to Cisco Finesse</li><li>Finesse Agent Desktop (1)</li><li>Finesse Supervisor Desktop (1)</li></ul></li><li>Agent Configuration (1)</li><li>Supervisor Configuration</li><li>Create Resource Groups</li><li>Create Skills</li><li>Configure Resources</li><li>Configure Contact Service Queues (1)</li><li>Configure Teams</li></ul></li><li>Lesson 3: Using Cisco Unified CCX Reports<ul>
<li>Cisco Unified CCX Reporting Introduction<ul>
<li>Three Types of Reports</li><li>Historical Reporting User Configuration</li><li>Abandoned Rates</li><li>Handled/Abandoned/Dequeued Markings</li></ul></li><li>Cisco Unified Intelligence Center<ul>
<li>Cisco Unified Intelligence Center Introduction</li><li>Historical Reporting Configurations (1)</li></ul></li><li>Commonly Used Terms</li><li>Accessing Cisco Unified Intelligence Center</li><li>Reports Drawer</li><li>Viewing a Report (1)</li><li>Saving a Report</li><li>Editing a Template</li><li>CSQ Activity Report Example</li></ul></li><li>Module Summary</li></ul><h4>Module 9: Troubleshooting</h4><ul>
<li>Module Introductions<ul>
<li>Topic List</li></ul></li><li>Lesson 1: Overview of Troubleshooting and Monitoring Tools<ul>
<li>Cisco Unified Serviceability</li><li>Cisco Unified Communications Manager Traces<ul>
<li>Trace Configuration Options</li><li>Trace Configuration</li></ul></li><li>Cisco Unified Communications Manager Dialed Number Analyzer</li><li>Cisco Unified Communications Manager Dialed Number Analyzer Output</li><li>Instructor Demo: Route Plan Report</li><li>Cisco Unified RTMT<ul>
<li>Cisco Unified RTMT Alert Central</li><li>Custom Alerts on Performance Counters</li><li>Cisco Unified RTMT Syslog Viewer</li><li>Cisco Unified RTMT Trace and Log Central (1)</li></ul></li><li>Cisco Unified RTMT Performance Monitor and Data Logging</li><li>Cisco Unified Communications Manager Reporting Tool<ul>
<li>Cisco IOS Troubleshooting Tools</li><li>Sniffer Traces</li></ul></li></ul></li><li>Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues<ul>
<li>Cisco IOS MGCP Gateway Communications</li><li>Cisco IOS MGCP Gateway and Endpoint</li><li>Cisco IOS MGCP Gateway Registration Issues</li><li>Verify Cisco IOS MGCP Gateway Status (1)</li><li>Cisco IOS MGCP Gateway Monitoring Commands</li><li>Cisco IOS H.323 Gateway and SIP Trunk Communications</li></ul></li><li>Module Summary</li></ul>Upon completing this course, the student will be able to meet these objectives:
- Introduction to Voice Gateways
- VoIP Call Legs
- Dial Plan Implementation
- Configuring Cisco Unified Communication Manager 12.5
- Deploying Cisco VCUBE
- Cisco Unified Border Element Implementation
- Cisco Unified Border Element High Availability
- Cisco Unified Border Element Security
- Cisco Unified Border Element Monitoring and Troubleshooting- An understanding of IP networking concepts (CCNA-level)
- An understanding of traditional digital PBX systems
- An understanding of basic telephony concepts
- Business-level competence using the Windows operating system
- Business-level competence using different Internet browsers- Network Video Engineer
- Voice/UC/Collaboration/Communications Engineer
- Collaboration Tools Engineer
- Collaboration Sales/Systems EngineerModule 0: Introductions
- Introductions
- Lesson 1: Introductions
- Topic List
- Learner Skills and Knowledge
- Course Goal
- Webex Basics
- Cisco Icons and Symbols
- Introductions
- Lesson 2: Understanding Cisco Endpoints
- Cisco Software Support Service (SWSS)
- Business Edition 4000 Overview
- Business Edition 6000
- BE4000 Appliance at a Glance
- Cisco Collaboration Architecture
- Locating Documentation (1)
- Module Summary
Module 1: Tools for Managing UC Collaboration 12.x / 14.0
- Module Introduction
- Topic List
- Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x / 14.0
- Complete Lifecycle Management (1)
- Cisco Prime Collaboration Assurance – Features (1)
- Cisco Prime Collaboration Assurance and Analytics Business - Analytics Features
- Cisco Prime Collaboration Provisioning
- Automated System Provisioning
- Packaging - Standard and Advanced
- Summary
- Lesson 2: Utilizing the Bulk Administration Tool (BAT)
- Overview of Cisco Unified Communications Manager BAT
- Activate Bulk Provisioning Service
- Start, Stop and Restart Bulk Provisioning Service
- Cisco Unified Communications Manager BAT Procedures (1)
- Phone Template Settings
- Add a Line to the Template (1)
- Add a Second Line to the Template
- Download the bat.xlt
- Open Bat.xlt in Excel
- Select the Tab for item the you want to Create
- Choose Fields to be Imported
- Enter Phone Information and Export Bat File
- Upload Exported File from Excel
- Select File and Specify Target and Type
- Validate Uploaded Phones
- Insert Phones
- Specify Insert Phone Details
- Confirm Phone Import with Job Scheduler
- Lesson 3: Migrating Phones
- Export Utility
- Migrating Existing Phone Configuration to a Different Phone Model
- Migrating Phones – Phone Template (1)
- Lesson 4: Self Provisioning
- Configuring Self-Provisioning
- Configure the Universal Device Templates (1)
- Lesson 5: OS Command Line Tools
- Access the CLl
- Reset Application Administrator Password via CLI
- Reset OS Platform Administrator Password
- Create Additional OS Users
- Set the WebAPP Session Timeout
- Check the CUCM IP Information
- Ping
- Check, Stop, and Restart, Services
- Lesson 6: Loading Cisco Option Packages (COP)
- Downloading Cisco Option Files (COP)
- Use SFTP Server to Serve Files
- Loading a COP File into CUCM
- Install COP File
- Module Summary
Module 2: Cisco Unified Communication Manager 12.x / 14.0
- Module Introduction
- Topic List
- Lesson 1: Understanding Smart Licensing
- Cisco Smart Software Licensing
- Smart Account
- Create a Smart Account
- Virtual Account
- Deployment Options
- Ordering in Cisco Commerce Workspace (CCW)
- Migrating/Upgrading Classic Licenses to Smart
- Registering a Device on CSSM
- Token Creation in Cisco Smart Software Manager
- License Management: CSSM (1)
- Smart Licensing in CUCM 12.x and above
- CUCM: Evaluation Mode
- CUCM: Register (Transport Setting)
- CUCM: Register Product (with Token)
- CSSM: Create Token (if not already available)
- CUCM: License Management (Registered, Authorized)
- CSSM: License Management (In Compliance)
- CSSM: License Management (Out of Compliance)
- Cisco Smart Software Licensing Management
- License Management on Subscriber Node
- Lesson 2: Cisco Unified Communication Manager Overview
- Overview of the Cisco Unified Computing System Solution
- Cisco Unified Communications Manager High Availability
- Database Replication and User-Facing Features
- Intracluster Communication
- Lesson 3: Understanding Administrator Interfaces
- Cisco Unified Communications Manager Administrator Interfaces
- Cisco Unified Communications Manager Serviceability
- Cisco Unified Communications Manager Services
- Cisco Unified Communications Manager Operating System
- Lesson 4: Deploying Endpoints and Users
- Comparison of Endpoints Supported by Cisco Unified Communications Manager
- Endpoint Configuration Elements
- Cisco Unified Communications Manager User Accounts (1)
- Cisco Unified Communications Manager User Management Options
- End Users
- Manual End User Configuration Page
- Cisco Unified Communications Manager LDAP Support
- LDAP Integration: Synchronization (1)
- LDAP Integration: Authentication (1)
- LDAP Integration Features: Attribute Mapping (1)
- End-User Data Storage Locations
- LDAP Integration Feature: Filters (1)
- LDAP Synchronization Configuration Procedure
- Activate Cisco DirSync Service
- Configure the LDAP System
- Configure the LDAP Directory (1)
- Verify LDAP Synchronization
- LDAP Synchronization User Attributes
- LDAP Authentication Configuration
- LDAP Authentication Verification
- LDAP Custom Filter
- LDAP Custom Filter Verification
- Lesson 5: Implementing Endpoints and Features
- IP Phone Registration Process Overview
- Network Time Protocol
- Special Functions Used by Cisco IP Phones
- Cisco SCCP IP Phone Startup Process
- VLAN Discovery Process
- IP Phone DHCP Configuration
- DHCP Server Feature Support Overview
- TFTP Device Configuration XML File
- SCCP IP Phone Registration
- Cisco SIP Phone Startup Process
- Cisco Unified Communications Manager Network Configuration
- Service Activation
- DHCP Server
- DHCP on Cisco Unified Communications Manager Express
- IP Phone Configuration Requirements in Cisco Unified Communications Manager
- Cisco Unified Communications Manager Group
- Device Pools
- Templates
- IP Phone Configuration
- Manual Cisco IP Phone Configuration
- Add the IP Phone
- Configure SCCP IP Phone Settings
- Configure Directory Number
- Apply the Configuration
- Lesson 6: Implementing Endpoint Addressing and Call Routing
- Endpoint Addressing
- Endpoint Addressing by Numbers
- Endpoint Addressing by URIs
- Cisco Unified Communications Manager Call Routing Overview
- Sources of Call-Routing Requests (Entities Requiring Call-Routing Table Lookups
- Call-Routing Table Entries (Call-Routing Targets)
- Cisco Unified Communications Call-Routing Logic
- Digit-by-Digit Analysis of Numbers Not Received In a Single Block
- Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
- Overlaps and Interdigit Timeout
- Urgent Priority
- Lesson 7: Implementing Calling Privileges
- Calling Privileges Overview
- Calling-Privilege Requirement PSTN Example
- Calling-Privileges Configuration Elements
- Partitions and CSSs
- Partition and CSS
- Analogy: Locks and Key Rings
- Partitions and CSS Example
- Partition and CSS Considerations
- Phones Have a Device CSS and Line CSS
- Example with IP Phone Line CSS and Device CSS
- Partition and CSS Configuration
- Summary
- Lesson 8: MoH in Cisco Unified Communications Manager
- Music on Hold
- MOH Support in Cisco Unified Communications Manager
- MOH Sources
- MOH Server Capacity
- Unicast and Multicast MOH Characteristics
- Multicast MOH
- MOH Configuration
- Media Resource Access Control Overview
- Media Resource Access Control Characteristics
- Components of Media Resource Access Control
- Media Resource Access Control Example
- Conference Bridge Selection
- Conference Bridge Selection Configuration
- Media Resource Access Control Configuration
- Lesson 9: Implementing Conference Bridges
- Cisco Unified Communications Manager Audio Conference Bridge
- Cisco Unified Communications Manager Software Audio Conference Bridge
- Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration
- Cisco Collaboration Preferred Architecture
- Virtualization
- Cisco Unified Communications on the Cisco Unified Computing System (UCS)
- Cisco Business Edition 7000 (BE7000)
- Core Applications
- Collaboration Endpoints
- Ad Hoc Conference with CMS
- Configuration required on the Cisco Unified Communications Manager
- Upload The CUCM Certificate
- Configuring a Non-Secure SIP Trunk
- Destination Information for the SIP Trunk
- Creating a Conference Bridge for Cisco Meeting Server
- CUCM Certificates for Cisco Meeting Server
- CUCM Media Resource Groups
- Media Resource Group Lists
- Applying Media Resource Group Lists
- Domain Based Routing
- Numeric Dialing
- Route Groups and Route Lists (1)
- Summary
- Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports
- Cisco Unified Communications Manager CAR Tool Overview
- Activate Cisco Unified Communications Manager CAR Services
- CDR Service Parameters
- Cisco Unified Communications Manager CAR Tool User Types
- CDR and CMR Architecture
- Cisco Unified Communications Manager CAR Tool User Overview (1)
- Configure the Mail Parameters
- Lesson 12: Understanding Cisco Unified Communications Manager Reports
- Cisco Unified Communications Manager CAR Tool User Overview
- Cisco Unified Communications Manager Reports Overview
- Cisco Unified Reporting (1)
- Cisco Unified Reporting Status Messages and Icons
- Lesson 13: Using Troubleshooting and Monitoring Tools
- Overview of Troubleshooting and Monitoring Tools
- Cisco Unified Communications Manager Dialed Number Analyzer
- Cisco Unified Communications Manager Dialed Number Analyzer Output
- Route Plan Report
- Cisco Unified RTMT Overview
- Service Parameters
- Cisco Unified RTMT System Requirements
- Enable a User for Cisco Unified RTMT Login
- Cisco Unified RTMT Menu (1)
- Monitor the System with Cisco Unified RTMT
- Performance
- Alert Notification Configuration
- Custom Alerts on Performance Counters
- Cisco Unified RTMT Trace and Log Central
- Lesson 14: Understanding the Disaster Recovery System
- Disaster Recovery System Overview
- Disaster Recovery System Architecture
- Disaster Recovery System Menu
- Disaster Recovery System Components
- Back Up Cisco Unified Communications Solutions
- Scheduler
- Backup Status
- Restore Cisco Unified Communications Solutions
- Restore Wizard: Type of Restore (1)
- Module Summary
Module 3: Cisco Unified Gateways
- Module Introductions
- Topic List
- Lesson 1: Implementing PSTN Access Using MGCP Gateways
- MGCP Gateway Implementation Overview
- Endpoint Identifiers
- MGCP Gateway Support in Cisco Unified Communications Manager
- Cisco Unified Communications Manager Configuration Server
- PRI Backhaul
- MGCP Gateway Implementation Considerations
- Implement an MGCP Gateway in Cisco Unified Communications Manager
- Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager
- Cisco IOS MGCP Gateway Configuration Steps
- Cisco IOS MGCP Gateway Configuration Example
- Configure Cisco IOS MGCP Gateway Fractional PRIs
- Path Selection
- Path Selection Example
- Path Selection Configuration Elements in Cisco Unified Communications Manager
- Route Group Functionality
- Local Route Groups
- Multiple Local Route Groups
- Local Route-Group Functionality
- Route List Configuration
- Route Pattern Configuration Example
- Digit Manipulation Requirements with Multiple Paths
- Digit Manipulation Configuration Elements (1)
- Digit Manipulation Flow Example (Outgoing Call to PSTN)
- Digit Manipulation Flow Example (Incoming Call from PSTN)
- Summary
- Lesson 2: Describing Cisco SIP Gateways
- SIP Gateway Overview
- SIP Gateway Configuration Example
- Dial Peer Overview
- Main Components of VoIP and POTS Dial Peers (1)
- Inbound Dial Peer Selection
- Inbound Dial Peer Selection Example
- Outbound Dial Peer Selection
- Outbound Dial Peer Selection Example
- Main Digit Manipulation Mechanisms
- Summary
- Lesson 3: Troubleshooting Common Gateway
- Cisco IOS MGCP Gateway Communications
- Cisco IOS MGCP Gateway and Endpoint
- Cisco IOS MGCP Gateway Configuration Elements
- Cisco IOS MGCP Gateway Registration
- Cisco IOS MGCP Gateway Registration Issues
- Verify Cisco IOS MGCP Gateway Status (1)
- Cisco IOS MGCP Gateway Monitoring Commands
- Cisco IOS MGCP Gateway Unsuccessful Registration
- Cisco IOS SIP Trunk Communications
- Summary
- Module Summary
Module 4: Integrating Cisco Unity Connection 12.x / 14.0
- Module Introductions
- Topic List
- Lesson 1: Unity Connection Overview
- Single-Site and Multisite Deployment Model
- Cisco Unity Connection Administration (1)
- Cisco Unity Connection Integration Options
- Cisco Unity Connection SIP Integration
- Create a Sip Trunk Security Profile
- Create a Sip Trunk (1)
- Voice Mail Pilot and Voice Mail Profile
- Route Pattern
- Unity Connection SIP Integration
- Unity Connection SIP Integration – New Port Group
- Cisco Unity Connection Integration Troubleshooting Tools (1)
- Common Mistakes with SIP Integrations
- Call Forward Options
- Unity Connection Call Handlers
- Call Handler Example
- Caller Input
- Caller Input Analysis (1)
- Call Handler Templates
- Default Call Handler Flow
- Operator Call Handler
- Operator Not Available
- Goodbye Call Handler
- Directory Handler Overview
- Directory Handler - Search Results Behavior
- Interview Handler
- Cisco Unity Connection Call Routing (1)
- Default Call-Routing Behavior
- Direct Call Routing
- Forwarded Call Routing
- Cisco Unity Connection Dial Plan
- Message Aging Policy and Mailbox Quotas
- Message Aging Policy
- Mailbox Quotas
- Roles
- Lesson 2: Creating Users
- User-Creation Options
- Understanding Users (1)
- Preparing to Configure Users (1)
- Configuring Authentication Rules (1)
- Configuring Class of Service (1)
- Configuring Schedules and Holidays (1)
- Cisco Unity Connection User Templates
- Cisco Unity Connection End Users
- Voice Mailbox
- Configuring User Templates (1)
- Configuring Users
- Add a New User
- Edit Users
- Import End Users from Cisco Unified Communications Manager
- Imported User
- Import Users from LDAP
- LDAP Directory
- Bulk Import Users
- Reviewing Users
- User Features
- User Features - Edit Password Settings (1)
- User Features - Roles
- User Features - MWI
- Transfer Rules and Greetings
- User Features – Transfer Rules
- User Features – Message Settings
- User Features – Caller Input
- User Features – Edit Mailbox
- Notification Devices (1)
- User Features - Alternate Extensions
- User Features - Alternate Names
- Lesson 3: Designing an Audiotext Application
- Audiotext Application (Auto Attendant) Configuration (1)
- Greeting Administrator (1)
- Cisco Unity Connection Reports
- Unity Connection – Report Configuration
- Unity Connection – Cluster Management
- Port Monitor Configuration
- Port Monitor -RTMT
- Port Monitor
- Unified Messaging Terminology
- Single Inbox High-Level Architecture
- Single Inbox Functionality
- Unified Messaging Benefits
- Module Summary
Module 5: Integrating Cisco Unified IM and Presence 12.x / 14.0
- Module Introductions
- Topic List
- Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview
- Cisco Unified Communications Manager IM and Presence Service Overview
- OVA Template for Cisco Unified Communications IM and Presence
- Cisco Unified Communications IM and Presence Cluster
- Cisco Jabber Overview (1)
- Service Discovery
- Quality of Service
- Cisco Jabber Port Usage (1)
- Summary
- Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
- Cisco Jabber Information Flow in Deskphone Mode
- Cisco Jabber Information Flow in Softphone Mode
- Cisco Jabber in Phone-Only Mode
- Cisco Jabber and Voicemail
- Cisco Jabber and Conferencing
- Integration with LDAP for Cisco Jabber
- Cisco Jabber Login Flow
- Access for Cisco Jabber without VPN
- Summary
- Lesson 3: Integrating Cisco Unified Communications IM and Presence
- Set Up Cisco Unified Communications Manager for Presence
- Checklist for Cisco Unified Communications Manager Setup
- Cisco Jabber UC Services
- Implementing Cisco Unified Communications IM and Presence
- Checklist for Cisco Unified Communications IM and Presence Setup
- Cisco Unified Communications IM and Presence Services
- Cisco Jabber Service Discovery
- Service Discovery: Domain
- Service Discovery: Operating Mode (1)
- Cisco UDS SRV Record
- SRV Records
- DNS SRV Record Priorities and Weights
- Troubleshoot DNS SRV Entries
- Methods of Installation
- Create a Custom Installer (1)
- Summary
- Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
- Cisco Jabber in Phone-Only Mode
- Configure Cisco Jabber in Softphone Mode
- Cisco Jabber UC Services (1)
- Visual Voicemail Interface for Cisco Jabber
- Cisco Jabber in Softphone Mode
- Cisco Jabber Account Options
- Connection Status
- LDAP Profile Test
- Voicemail Profile Test
- Enable End Users and Devices for CTI
- Cisco Jabber in Deskphone Mode
- Summary
- Lesson 5: Implementing Jabber on CUCM
- Configure Cisco Unified Communications Manager for Cisco Jabber
- Step 1: Automate the Jabber Client Configuration with SRV Records
- Step 2: Define the Cisco Unified Communications Services
- Step 3: Create a Service Profile
- Step 4: End-User Configuration (1)
- Step 5: Create Cisco Unified CSF Device (1)
- Step 6: Associate the Cisco Unified CSF Device to the End User
- Step 7: Define a SIP Trunk
- Configure the Cisco Unified Communications Manager IM and Presence Server
- Choose the SIP Publish Trunk
- Set the Presence Gateway for Cisco Unified Communications Manager
- Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components
- System Dashboard
- Cisco Unified IM and Presence Reporting
- System Troubleshooter (1)
- Cisco Jabber Connection Status
- End User Cannot Log into Cisco Jabber
- Trace Filter Settings
- Summary
- Module Summary
Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x / 14.0
- Module Introductions
- Topic List
- Lesson 1: Cisco Expressway Series Deployment Options
- Cisco Expressway
- Terminology (1)
- VCS vs Expressway
- Expressway X8.9 Local Registration Support
- Mobile and Remote Collaboration with Expressway
- Cisco Jabber Remote Access Options
- What can a Jabber client do with Expressway?
- Fixed Endpoint Support
- Expressway Firewall Traversal Basics
- Cisco Expressway Licensing
- Expressway Rich Media Session Licenses
- Lesson 2: Implementing Unified Communications Mobile and Remote Access
- Unified Communications Mobile and Remote Access
- Unified Communications Mobile and Remote Access Components Overview
- Firewall Traversal
- Firewall Port Details
- Expressway & Jabber Service Discovery
- Unified Communications Mobile and Remote Access DNS Requirements
- Unified Communications Mobile and Remote Access Certificate Requirements
- HTTPS Reverse Proxy
- Registering Cisco Jabber to Cisco Unified Communications Manager
- Unified Communications Mobile and Remote Access Prerequisites
- Unified Communications Mobile and Remote Access Configuration Procedure
- Lesson 3: Expressway Server Certificates
- Expressway Certs and Clustering
- Expressway Certificate Signing Request (CSR)
- Cert Subject Alternative Name (SAN) requirements
- Expressway Trusted CA Certificates (1)
- Module Summary
Module 7: Cisco Emergency Responder (CER) 12.x / 14.0
- Module Introductions
- Topic List
- Lesson 1: Cisco Emergency Responder (CER)
- E9-1-1 defined
- Legislation and Regulation
- ANI & ALI Defined
- PS-ALI accounts
- Defining Phone Locations
- E9-1-1 for VoIP
- Using Ip Subnets
- E911 with IP Telephony- What could go wrong?
- E911 with Cisco Emergency Responder
- 911 in Enterprise – Challenges
- Preparation (One Time)
- Local Notifications (Real - Time)
- What is Cisco Emergency Responder?
- Cisco Emergency Responder 12.x
- CER Cluster
- Clustering over the WAN
- Integration with UC Manager
- Locating Phones
- Cisco ER in Operation: Endpoint Location Example
- Lesson 2: Setup Cisco Unified Communications Manager
- Create Phone Partition for Internal Phone
- Create Phone Partition for E911
- Create Phone Calling Search Space
- Create Emergency Responder Calling Search Space
- Create Emergency CTI Route – Primary 911
- Add a Directory Number to the Primary CTI RP911
- Create Emergency CTI Route - Secondary 912
- Add a Directory Number to the Secondary CTI RP912
- Create Emergency CTI Route – ELIN 913 (The destination of all incoming calls from the PSAP)
- Add a Directory Number to the ELN Callback
- Create Required CTI Ports for CER to Call Security (1)
- Create a Cisco Unified Communications Manager Group for Cisco Emergency Responder
- ELIN Numbers Emergency Calls and PSAP Callbacks
- Create Route Patterns for ERLs (1)
- Create Translation Patterns for ELINs
- Create Translation Patterns for 9.911 / 911 (1)
- Create Emergency Responder Cisco Unified Communications Manager User
- Cisco Emergency Responder Configuration
- Login into Emergency Responder
- User Management
- Server and Server Group Configuration
- Telephony Settings
- Identify Cisco Unified Communications Manager Clusters
- Work with Emergency Responder Locations
- Add Onsite Security Personnel
- Default ERL Creation
- Default ALI Information
- Configuring IP Subnet-based ERLs
- Emergency Responder Switch Configuration
- Set Up SNMPv2
- Set Up SNMPv3
- Identify LAN Switches
- Switch Port Configuration
- Module Summary
Module 8: Unified Contact Center Express (UCCX)
- Module Introductions
- Topic List
- Lesson 1: Unified Contact Center Express (UCCX) Architecture
- Cisco Unified CCX Primary Functions
- Cisco Unified CCX Operating System and Browser Support
- Cisco Unified CCX Environment
- Cisco Unified CCX Deployment Models
- Cisco Unified CCX Cluster Components
- Single Server or First Node Server Setup
- Cisco Unified CCX Administration
- Cisco Unified Communications Manager Configuration Page (1)
- System Parameters (1)
- Language Management
- Prompt Management (1)
- Script Management
- Document Management
- Grammar Management
- Application Management (1)
- Cisco Unified CCX Subsystems
- Cisco Unified Communications Manager Telephony Subsystem
- RmCm Subsystem
- Chat and Email Subsystem
- Outbound Subsystem
- Database Subsystem
- Email Subsystem
- Cisco Media Subsystem
- MRCP ASR Subsystem
- MRCP TTS Subsystem
- Administration Tools
- Plug-ins
- User Management (1)
- Real-Time Reporting
- Supervisor and User Web Pages
- Supervisor Web Page (1)
- User Web Page
- Cisco Finesse Administration
- Cisco Finesse Administration Console
- Serviceability and Maintenance Summaries
- Cisco Unified CCX Serviceability
- Control Center
- Lesson 2: Introduction to Scripting
- Cisco Unified CCX Script Editor Introduction
- Installing the Cisco Unified CCX Script Editor
- Knowing the Script Editor
- Starting the Script Editor
- Synchronize License with Cisco Unified CCX Engine
- Cisco Unified CCX Script Editor Windows (1)
- Script Management (1)
- Debugging a Script
- Understanding Debugging
- Reactive or Non-Reactive Debugging
- Running a Debug Session (1)
- Cisco Unified CCX Agent
- Cisco Unified CCX Supervisor
- Resource Groups (1)
- Skills (1)
- Contact Service Queues
- Teams
- Finesse IP Phone Agent
- Finesse IP Phone Agent Features
- Finesse IP Phone Agent Interface (1)
- Configuring Finesse IP Phone Agent (1)
- Cisco Finesse
- Sign in to Cisco Finesse
- Finesse Agent Desktop (1)
- Finesse Supervisor Desktop (1)
- Agent Configuration (1)
- Supervisor Configuration
- Create Resource Groups
- Create Skills
- Configure Resources
- Configure Contact Service Queues (1)
- Configure Teams
- Lesson 3: Using Cisco Unified CCX Reports
- Cisco Unified CCX Reporting Introduction
- Three Types of Reports
- Historical Reporting User Configuration
- Abandoned Rates
- Handled/Abandoned/Dequeued Markings
- Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Introduction
- Historical Reporting Configurations (1)
- Commonly Used Terms
- Accessing Cisco Unified Intelligence Center
- Reports Drawer
- Viewing a Report (1)
- Saving a Report
- Editing a Template
- CSQ Activity Report Example
- Module Summary
Module 9: Troubleshooting
- Module Introductions
- Topic List
- Lesson 1: Overview of Troubleshooting and Monitoring Tools
- Cisco Unified Serviceability
- Cisco Unified Communications Manager Traces
- Trace Configuration Options
- Trace Configuration
- Cisco Unified Communications Manager Dialed Number Analyzer
- Cisco Unified Communications Manager Dialed Number Analyzer Output
- Instructor Demo: Route Plan Report
- Cisco Unified RTMT
- Cisco Unified RTMT Alert Central
- Custom Alerts on Performance Counters
- Cisco Unified RTMT Syslog Viewer
- Cisco Unified RTMT Trace and Log Central (1)
- Cisco Unified RTMT Performance Monitor and Data Logging
- Cisco Unified Communications Manager Reporting Tool
- Cisco IOS Troubleshooting Tools
- Sniffer Traces
- Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues
- Cisco IOS MGCP Gateway Communications
- Cisco IOS MGCP Gateway and Endpoint
- Cisco IOS MGCP Gateway Registration Issues
- Verify Cisco IOS MGCP Gateway Status (1)
- Cisco IOS MGCP Gateway Monitoring Commands
- Cisco IOS H.323 Gateway and SIP Trunk Communications
- Module Summary5 days4395.006065.00