CCERCICiscoCI-CCER1.0<p>After taking this course, you should be able to: </p> <ul> <li>Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment</li><li>Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions</li><li>Discuss the functional attributes of the Cisco Unified Intelligence Center</li><li>Customize Cisco Unified Intelligence Center Reports and Views</li></ul><p>To fully benefit from this course, you should have the following knowledge: </p> <ul> <li>Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required</li><li>Understanding of Cisco Packaged Contact Center Enterprise components and call flows</li><li>Experience administering Cisco Packaged Contact Center Enterprise</li></ul><p>Recommended Cisco offerings that may help you meet these prerequisites: </p> <ul> <li><a class="fl-href-prod" href="/minose/course/cisco-ccef">Understanding Cisco Contact Center Enterprise Foundations <span class="fl-prod-pcode">(CCEF)</span></a></li><li><a class="fl-href-prod" href="/minose/course/cisco-ccea">Administering Cisco Contact Center Enterprise <span class="fl-prod-pcode">(CCEA)</span></a></li><li><a class="fl-href-prod" href="/minose/course/cisco-ccna">Implementing and Administering Cisco Solutions <span class="fl-prod-pcode">(CCNA)</span></a></li><li><a class="fl-href-prod" href="/minose/course/cisco-clfndu">Understanding Cisco Collaboration Foundations <span class="fl-prod-pcode">(CLFNDU)</span></a></li></ul><ul> <li>Administrators</li><li>Business liaisons</li><li>Deployment engineers</li><li>Managers overseeing CCE deployments</li></ul><p><strong>Cisco Unified Intelligence Center Foundations</strong> </p> <ul> <li>Cisco Unified Intelligence Center - Basics</li><li>Cisco Unified Intelligence Center - Deployment Models</li></ul><p><strong>Cisco Unified Intelligence Center Administration and Operations Console</strong> </p> <ul> <li>Operations Console (OAMP) Console Introduction</li><li>Admin User Management</li></ul><p><strong>Cisco Unified Intelligence Center Attributes</strong> </p> <ul> <li>Stock Reporting</li><li>Dashboard Features</li></ul><p><strong>Cisco Unified Intelligence Center Custom Reports and Views</strong> </p> <ul> <li>Creating Views</li><li>Building Report Definitions</li></ul>After taking this course, you should be able to: - Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment - Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions - Discuss the functional attributes of the Cisco Unified Intelligence Center - Customize Cisco Unified Intelligence Center Reports and ViewsTo fully benefit from this course, you should have the following knowledge: - Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required - Understanding of Cisco Packaged Contact Center Enterprise components and call flows - Experience administering Cisco Packaged Contact Center Enterprise Recommended Cisco offerings that may help you meet these prerequisites: - Understanding Cisco Contact Center Enterprise Foundations (CCEF) - Administering Cisco Contact Center Enterprise (CCEA) - Implementing and Administering Cisco Solutions (CCNA) - Understanding Cisco Collaboration Foundations (CLFNDU)- Administrators - Business liaisons - Deployment engineers - Managers overseeing CCE deploymentsCisco Unified Intelligence Center Foundations - Cisco Unified Intelligence Center - Basics - Cisco Unified Intelligence Center - Deployment Models Cisco Unified Intelligence Center Administration and Operations Console - Operations Console (OAMP) Console Introduction - Admin User Management Cisco Unified Intelligence Center Attributes - Stock Reporting - Dashboard Features Cisco Unified Intelligence Center Custom Reports and Views - Creating Views - Building Report Definitions2 days1050.001650.001050.001050.001050.001800.001790.002195.002195.002400.00161300.002485.001795.002195.001960.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.00