Implementing Cisco Contact Center Enterprise

Implementing Cisco Contact Center EnterpriseCCEICICiscoCI-CCEI1.0After taking this course, you should be able to: <ul> <li>Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment</li><li>Identify concepts necessary to create CCE system design specifications and deployment plans</li><li>Discover how to install CCE software</li><li>Administer CA signed security certificates to support the successful addition of a PCCE site</li><li>Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment</li><li>Discuss integration of the CUIC, LiveData, and Finesse reporting environments</li><li>Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits</li><li>Examine concepts necessary to create CCE system design specifications and deployment plans</li><li>Create a series of routing scripts using PCCE</li><li>Configure Single sign-on for Unified CCE</li></ul>To fully benefit from this course, you should have the following knowledge: <ul> <li>Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components</li><li>Understanding of IP networks</li><li>Strong understanding of Cisco Packaged Contact Center Enterprise functionality</li><li>Advanced experience administering of Cisco Packaged Contact Center Enterprise</li><li>Working knowledge of Unified Communications Manager and Voice Gateways</li></ul>Recommended Cisco offerings that may help you meet these prerequisites: <ul> <li><a class="fl-href-prod" href="/minose/course/cisco-ccef">Understanding Cisco Contact Center Enterprise Foundations (CCEF)</a></li><li><a class="fl-href-prod" href="/minose/course/cisco-ccea">Administering Cisco Contact Center Enterprise (CCEA)</a></li><li><a class="fl-href-prod" href="/minose/course/cisco-cceaa">Administering Advanced Cisco Contact Center Enterprise (CCEAA)</a></li><li><a class="fl-href-prod" href="/minose/course/cisco-clfndu">Understanding Cisco Collaboration Foundations (CLFNDU)</a></li><li><a class="fl-href-prod" href="/minose/course/cisco-ccna">Implementing and Administering Cisco Solutions (CCNA)</a></li></ul><ul> <li>Deployment engineer</li><li>Sales engineer</li></ul>Planning a Cisco Packaged Contact Center Enterprise Deployment <ul> <li>Packaged CCE Component Overview</li><li>Call Flows Review</li></ul>Staging a Packaged CCE Deployment <ul> <li>PCCE Deployment Planning and System Design Specification</li><li>Software Compatibility and OS Requirements</li></ul>Preparing CCE Software for Installation <ul> <li>General Considerations and System Requirements</li><li>Active Directory Considerations</li></ul>Administering Security Certificates <ul> <li>Security Certificate Overview</li><li>Install and Configure Certificate Authority</li></ul>Introducing the Packaged CCE Integration Wizard <ul> <li>PCCE Inventory and Service Accounts</li><li>Run the PCCE Wizard</li></ul>Adding a Site to Packaged CCE <ul> <li>PCCE Remote Site Overview</li><li>Remote Site Security Certificate Considerations</li></ul>Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse <ul> <li>Compare Real Time vs. Live Data</li><li>Complete Cisco Unified Intelligence Center Integration</li></ul>Personalizing the Packaged CCE Dial Plan <ul> <li>CCE Dial Plan Components</li><li>Ingress Gateway and Cisco Unified Border Element Dial Plans</li></ul>Configuring to Validate Deployment <ul> <li>Confirm Configuration Readiness</li><li>Unified Communication Manager Administration</li></ul>Scripting for Packaged Contact Center Enterprise <ul> <li>Configure Script Editor</li><li>Use Microapps</li></ul>Configuring Single Sign-On <ul> <li>SSO Overview</li><li>Configure SSO Prerequisites</li></ul>Lab outline <ul> <li>Navigate CCE Discovery Architecture and Components</li><li>Explore ICM Configuration Tools</li><li>Observe Installed CCE Software</li><li>Certificate Store Navigation</li><li>Add a Remote Site to PCCE</li><li>Personalize Cisco Finesse Server</li><li>Configure Site Dial Plan</li><li>Verify Configuration Details to Facilitate Final Testing</li><li>Configure Deployment of VXML Functionality</li><li>Build a Series of Test Scripts</li><li>Enable Single Sign-On</li></ul>After taking this course, you should be able to: - Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment - Identify concepts necessary to create CCE system design specifications and deployment plans - Discover how to install CCE software - Administer CA signed security certificates to support the successful addition of a PCCE site - Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment - Discuss integration of the CUIC, LiveData, and Finesse reporting environments - Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits - Examine concepts necessary to create CCE system design specifications and deployment plans - Create a series of routing scripts using PCCE - Configure Single sign-on for Unified CCETo fully benefit from this course, you should have the following knowledge: - Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components - Understanding of IP networks - Strong understanding of Cisco Packaged Contact Center Enterprise functionality - Advanced experience administering of Cisco Packaged Contact Center Enterprise - Working knowledge of Unified Communications Manager and Voice Gateways Recommended Cisco offerings that may help you meet these prerequisites: - Understanding Cisco Contact Center Enterprise Foundations (CCEF) - Administering Cisco Contact Center Enterprise (CCEA) - Administering Advanced Cisco Contact Center Enterprise (CCEAA) - Understanding Cisco Collaboration Foundations (CLFNDU) - Implementing and Administering Cisco Solutions (CCNA)- Deployment engineer - Sales engineerPlanning a Cisco Packaged Contact Center Enterprise Deployment - Packaged CCE Component Overview - Call Flows Review Staging a Packaged CCE Deployment - PCCE Deployment Planning and System Design Specification - Software Compatibility and OS Requirements Preparing CCE Software for Installation - General Considerations and System Requirements - Active Directory Considerations Administering Security Certificates - Security Certificate Overview - Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard - PCCE Inventory and Service Accounts - Run the PCCE Wizard Adding a Site to Packaged CCE - PCCE Remote Site Overview - Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse - Compare Real Time vs. Live Data - Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan - CCE Dial Plan Components - Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment - Confirm Configuration Readiness - Unified Communication Manager Administration Scripting for Packaged Contact Center Enterprise - Configure Script Editor - Use Microapps Configuring Single Sign-On - SSO Overview - Configure SSO Prerequisites Lab outline - Navigate CCE Discovery Architecture and Components - Explore ICM Configuration Tools - Observe Installed CCE Software - Certificate Store Navigation - Add a Remote Site to PCCE - Personalize Cisco Finesse Server - Configure Site Dial Plan - Verify Configuration Details to Facilitate Final Testing - Configure Deployment of VXML Functionality - Build a Series of Test Scripts - Enable Single Sign-On3 days2490.003495.003495.002590.002590.001575.002485.001575.001575.001575.002695.003195.003195.00127100.003720.003195.002670.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0028.0027.0027.0027.0027.0027.0027.0027.0027.0027.0027.0027.00