{"course":{"productid":32381,"modality":6,"active":true,"language":"en","title":"Administering Cisco Unified Communications 12.X\/14","productcode":"ACUCC","vendorcode":"CH","vendorname":"Current Technologies CLC","fullproductcode":"CH-ACUCC","courseware":{"has_ekit":true,"has_printkit":false,"language":""},"url":"https:\/\/portal.fastlanetraining.ca\/course\/currenttechnologies-acucc","objective":"<p>Upon completing this course, the student will be able to meet these objectives:\n<\/p>\n<ul>\n<li>Introduction to Voice Gateways<\/li><li>VoIP Call Legs<\/li><li>Dial Plan Implementation<\/li><li>Configuring Cisco Unified Communication Manager 12.5<\/li><li>Deploying Cisco VCUBE<\/li><li>Cisco Unified Border Element Implementation<\/li><li>Cisco Unified Border Element High Availability<\/li><li>Cisco Unified Border Element Security<\/li><li>Cisco Unified Border Element Monitoring and Troubleshooting<\/li><\/ul>","essentials":"<ul>\n<li>An understanding of IP networking concepts (CCNA-level)<\/li><li>An understanding of traditional digital PBX systems<\/li><li>An understanding of basic telephony concepts<\/li><li>Business-level competence using the Windows operating system<\/li><li>Business-level competence using different Internet browsers<\/li><\/ul>","audience":"<ul>\n<li>Network Video Engineer<\/li><li>Voice\/UC\/Collaboration\/Communications Engineer<\/li><li>Collaboration Tools Engineer<\/li><li>Collaboration Sales\/Systems Engineer<\/li><\/ul>","outline":"<h4>Module 0: Introductions<\/h4><ul>\n<li>Introductions<\/li><li>Lesson 1: Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Learner Skills and Knowledge<\/li><li>Course Goal<\/li><li>Webex Basics<\/li><li>Cisco Icons and Symbols<\/li><li>Introductions<\/li><li>Lesson 2: Understanding Cisco Endpoints<ul>\n<li>Cisco Software Support Service (SWSS)<\/li><li>Business Edition 4000 Overview<\/li><li>Business Edition 6000<\/li><li>BE4000 Appliance at a Glance<\/li><li>Cisco Collaboration Architecture<\/li><li>Locating Documentation (1)<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 1: Tools for Managing UC Collaboration 12.x \/ 14.0<\/h4><ul>\n<li>Module Introduction<\/li><li>Topic List<\/li><li>Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x \/ 14.0<ul>\n<li>Complete Lifecycle Management (1)<\/li><li>Cisco Prime Collaboration Assurance &ndash; Features (1)<\/li><li>Cisco Prime Collaboration Assurance and Analytics Business - Analytics Features<\/li><li>Cisco Prime Collaboration Provisioning<\/li><li>Automated System Provisioning<\/li><li>Packaging - Standard and Advanced<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 2: Utilizing the Bulk Administration Tool (BAT)<ul>\n<li>Overview of Cisco Unified Communications Manager BAT<\/li><li>Activate Bulk Provisioning Service<\/li><li>Start, Stop and Restart Bulk Provisioning Service<\/li><li>Cisco Unified Communications Manager BAT Procedures (1)<\/li><li>Phone Template Settings<\/li><li>Add a Line to the Template (1)<\/li><li>Add a Second Line to the Template<\/li><li>Download the bat.xlt<\/li><li>Open Bat.xlt in Excel<\/li><li>Select the Tab for item the you want to Create<\/li><li>Choose Fields to be Imported<\/li><li>Enter Phone Information and Export Bat File<\/li><li>Upload Exported File from Excel<\/li><li>Select File and Specify Target and Type<\/li><li>Validate Uploaded Phones<\/li><li>Insert Phones<\/li><li>Specify Insert Phone Details<\/li><li>Confirm Phone Import with Job Scheduler<\/li><\/ul><\/li><li>Lesson 3: Migrating Phones<ul>\n<li>Export Utility<\/li><li>Migrating Existing Phone Configuration to a Different Phone Model<\/li><li>Migrating Phones &ndash; Phone Template (1)<\/li><\/ul><\/li><li>Lesson 4: Self Provisioning<ul>\n<li>Configuring Self-Provisioning<\/li><li>Configure the Universal Device Templates (1)<\/li><\/ul><\/li><li>Lesson 5: OS Command Line Tools<ul>\n<li>Access the CLl<\/li><li>Reset Application Administrator Password via CLI<\/li><li>Reset OS Platform Administrator Password<\/li><li>Create Additional OS Users<\/li><li>Set the WebAPP Session Timeout<\/li><li>Check the CUCM IP Information<\/li><li>Ping<\/li><li>Check, Stop, and Restart, Services<\/li><li>Lesson 6: Loading Cisco Option Packages (COP)<\/li><li>Downloading Cisco Option Files (COP)<\/li><li>Use SFTP Server to Serve Files<\/li><li>Loading a COP File into CUCM<\/li><li>Install COP File<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 2: Cisco Unified Communication Manager 12.x \/ 14.0<\/h4><ul>\n<li>Module Introduction<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Understanding Smart Licensing<ul>\n<li>Cisco Smart Software Licensing<\/li><li>Smart Account<\/li><li>Create a Smart Account<\/li><li>Virtual Account<\/li><li>Deployment Options<\/li><li>Ordering in Cisco Commerce Workspace (CCW)<\/li><li>Migrating\/Upgrading Classic Licenses to Smart<\/li><li>Registering a Device on CSSM<\/li><li>Token Creation in Cisco Smart Software Manager<\/li><li>License Management: CSSM (1)<\/li><li>Smart Licensing in CUCM 12.x and above<\/li><li>CUCM: Evaluation Mode<\/li><li>CUCM: Register (Transport Setting)<\/li><li>CUCM: Register Product (with Token)<\/li><li>CSSM: Create Token (if not already available)<\/li><li>CUCM: License Management (Registered, Authorized)<\/li><li>CSSM: License Management (In Compliance)<\/li><li>CSSM: License Management (Out of Compliance)<\/li><li>Cisco Smart Software Licensing Management<\/li><li>License Management on Subscriber Node<\/li><\/ul><\/li><li>Lesson 2: Cisco Unified Communication Manager Overview<ul>\n<li>Overview of the Cisco Unified Computing System Solution<\/li><li>Cisco Unified Communications Manager High Availability<\/li><li>Database Replication and User-Facing Features<\/li><li>Intracluster Communication<\/li><\/ul><\/li><li>Lesson 3: Understanding Administrator Interfaces<ul>\n<li>Cisco Unified Communications Manager Administrator Interfaces<\/li><li>Cisco Unified Communications Manager Serviceability<\/li><li>Cisco Unified Communications Manager Services<\/li><li>Cisco Unified Communications Manager Operating System<\/li><\/ul><\/li><li>Lesson 4: Deploying Endpoints and Users<ul>\n<li>Comparison of Endpoints Supported by Cisco Unified Communications Manager<\/li><li>Endpoint Configuration Elements<\/li><li>Cisco Unified Communications Manager User Accounts (1)<\/li><li>Cisco Unified Communications Manager User Management Options<\/li><li>End Users<\/li><li>Manual End User Configuration Page<\/li><li>Cisco Unified Communications Manager LDAP Support<ul>\n<li>LDAP Integration: Synchronization (1)<\/li><li>LDAP Integration: Authentication (1)<\/li><li>LDAP Integration Features: Attribute Mapping (1)<\/li><\/ul><\/li><li>End-User Data Storage Locations<\/li><li>LDAP Integration Feature: Filters (1)<\/li><li>LDAP Synchronization Configuration Procedure<\/li><li>Activate Cisco DirSync Service<\/li><li>Configure the LDAP System<\/li><li>Configure the LDAP Directory (1)<\/li><li>Verify LDAP Synchronization<\/li><li>LDAP Synchronization User Attributes<\/li><li>LDAP Authentication Configuration<\/li><li>LDAP Authentication Verification<\/li><li>LDAP Custom Filter<\/li><li>LDAP Custom Filter Verification<\/li><\/ul><\/li><li>Lesson 5: Implementing Endpoints and Features<ul>\n<li>IP Phone Registration Process Overview<\/li><li>Network Time Protocol<\/li><li>Special Functions Used by Cisco IP Phones<\/li><li>Cisco SCCP IP Phone Startup Process<\/li><li>VLAN Discovery Process<\/li><li>IP Phone DHCP Configuration<\/li><li>DHCP Server Feature Support Overview<\/li><li>TFTP Device Configuration XML File<\/li><li>SCCP IP Phone Registration<\/li><li>Cisco SIP Phone Startup Process<\/li><li>Cisco Unified Communications Manager Network Configuration<\/li><li>Service Activation<\/li><li>DHCP Server<\/li><li>DHCP on Cisco Unified Communications Manager Express<\/li><li>IP Phone Configuration Requirements in Cisco Unified Communications Manager<\/li><li>Cisco Unified Communications Manager Group<\/li><li>Device Pools<\/li><li>Templates<\/li><li>IP Phone Configuration<\/li><li>Manual Cisco IP Phone Configuration<\/li><li>Add the IP Phone<\/li><li>Configure SCCP IP Phone Settings<\/li><li>Configure Directory Number<\/li><li>Apply the Configuration<\/li><\/ul><\/li><li>Lesson 6: Implementing Endpoint Addressing and Call Routing<ul>\n<li>Endpoint Addressing<\/li><li>Endpoint Addressing by Numbers<\/li><li>Endpoint Addressing by URIs<\/li><li>Cisco Unified Communications Manager Call Routing Overview<\/li><li>Sources of Call-Routing Requests (Entities Requiring Call-Routing Table Lookups<\/li><li>Call-Routing Table Entries (Call-Routing Targets)<\/li><li>Cisco Unified Communications Call-Routing Logic<\/li><li>Digit-by-Digit Analysis of Numbers Not Received In a Single Block<\/li><li>Variable-Length Patterns, Overlapping Patterns, and Urgent Priority<\/li><li>Overlaps and Interdigit Timeout<\/li><li>Urgent Priority<\/li><\/ul><\/li><li>Lesson 7: Implementing Calling Privileges<ul>\n<li>Calling Privileges Overview<\/li><li>Calling-Privilege Requirement PSTN Example<\/li><li>Calling-Privileges Configuration Elements<\/li><li>Partitions and CSSs<\/li><li>Partition &lt;None&gt; and CSS &lt;None&gt;<\/li><li>Analogy: Locks and Key Rings<\/li><li>Partitions and CSS Example<\/li><li>Partition and CSS Considerations<\/li><li>Phones Have a Device CSS and Line CSS<\/li><li>Example with IP Phone Line CSS and Device CSS<\/li><li>Partition and CSS Configuration<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 8: MoH in Cisco Unified Communications Manager<ul>\n<li>Music on Hold<\/li><li>MOH Support in Cisco Unified Communications Manager<\/li><li>MOH Sources<\/li><li>MOH Server Capacity<\/li><li>Unicast and Multicast MOH Characteristics<\/li><li>Multicast MOH<\/li><li>MOH Configuration<\/li><li>Media Resource Access Control Overview<\/li><li>Media Resource Access Control Characteristics<\/li><li>Components of Media Resource Access Control<\/li><li>Media Resource Access Control Example<\/li><li>Conference Bridge Selection<\/li><li>Conference Bridge Selection Configuration<\/li><li>Media Resource Access Control Configuration<\/li><\/ul><\/li><li>Lesson 9: Implementing Conference Bridges<ul>\n<li>Cisco Unified Communications Manager Audio Conference Bridge<\/li><li>Cisco Unified Communications Manager Software Audio Conference Bridge<\/li><\/ul><\/li><li>Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration<ul>\n<li>Cisco Collaboration Preferred Architecture<ul>\n<li>Virtualization<\/li><li>Cisco Unified Communications on the Cisco Unified Computing System (UCS)<\/li><li>Cisco Business Edition 7000 (BE7000)<\/li><li>Core Applications<\/li><li>Collaboration Endpoints<\/li><\/ul><\/li><li>Ad Hoc Conference with CMS<\/li><li>Configuration required on the Cisco Unified Communications Manager<\/li><li>Upload The CUCM Certificate<\/li><li>Configuring a Non-Secure SIP Trunk<\/li><li>Destination Information for the SIP Trunk<\/li><li>Creating a Conference Bridge for Cisco Meeting Server<\/li><li>CUCM Certificates for Cisco Meeting Server<\/li><li>CUCM Media Resource Groups<\/li><li>Media Resource Group Lists<\/li><li>Applying Media Resource Group Lists<\/li><li>Domain Based Routing<\/li><li>Numeric Dialing<\/li><li>Route Groups and Route Lists (1)<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports<ul>\n<li>Cisco Unified Communications Manager CAR Tool Overview<\/li><li>Activate Cisco Unified Communications Manager CAR Services<\/li><li>CDR Service Parameters<\/li><li>Cisco Unified Communications Manager CAR Tool User Types<\/li><li>CDR and CMR Architecture<\/li><li>Cisco Unified Communications Manager CAR Tool User Overview (1)<\/li><li>Configure the Mail Parameters<\/li><\/ul><\/li><li>Lesson 12: Understanding Cisco Unified Communications Manager Reports<ul>\n<li>Cisco Unified Communications Manager CAR Tool User Overview<\/li><li>Cisco Unified Communications Manager Reports Overview<\/li><li>Cisco Unified Reporting (1)<\/li><li>Cisco Unified Reporting Status Messages and Icons<\/li><\/ul><\/li><li>Lesson 13: Using Troubleshooting and Monitoring Tools<ul>\n<li>Overview of Troubleshooting and Monitoring Tools<\/li><li>Cisco Unified Communications Manager Dialed Number Analyzer<\/li><li>Cisco Unified Communications Manager Dialed Number Analyzer Output<\/li><li>Route Plan Report<\/li><li>Cisco Unified RTMT Overview<\/li><li>Service Parameters<\/li><li>Cisco Unified RTMT System Requirements<\/li><li>Enable a User for Cisco Unified RTMT Login<\/li><li>Cisco Unified RTMT Menu (1)<\/li><li>Monitor the System with Cisco Unified RTMT<\/li><li>Performance<\/li><li>Alert Notification Configuration<\/li><li>Custom Alerts on Performance Counters<\/li><li>Cisco Unified RTMT Trace and Log Central<\/li><\/ul><\/li><li>Lesson 14: Understanding the Disaster Recovery System<ul>\n<li>Disaster Recovery System Overview<\/li><li>Disaster Recovery System Architecture<ul>\n<li>Disaster Recovery System Menu<\/li><\/ul><\/li><li>Disaster Recovery System Components<\/li><\/ul><\/li><li>Back Up Cisco Unified Communications Solutions<ul>\n<li>Scheduler<\/li><li>Backup Status<\/li><\/ul><\/li><li>Restore Cisco Unified Communications Solutions<ul>\n<li>Restore Wizard: Type of Restore (1)<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 3: Cisco Unified Gateways<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Implementing PSTN Access Using MGCP Gateways<ul>\n<li>MGCP Gateway Implementation Overview<\/li><li>Endpoint Identifiers<\/li><li>MGCP Gateway Support in Cisco Unified Communications Manager<\/li><li>Cisco Unified Communications Manager Configuration Server<\/li><li>PRI Backhaul<\/li><li>MGCP Gateway Implementation Considerations<\/li><li>Implement an MGCP Gateway in Cisco Unified Communications Manager<\/li><li>Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager<\/li><li>Cisco IOS MGCP Gateway Configuration Steps<\/li><li>Cisco IOS MGCP Gateway Configuration Example<\/li><li>Configure Cisco IOS MGCP Gateway Fractional PRIs<\/li><li>Path Selection<\/li><li>Path Selection Example<\/li><li>Path Selection Configuration Elements in Cisco Unified Communications Manager<\/li><li>Route Group Functionality<\/li><li>Local Route Groups<ul>\n<li>Multiple Local Route Groups<\/li><li>Local Route-Group Functionality<\/li><\/ul><\/li><li>Route List Configuration<\/li><li>Route Pattern Configuration Example<\/li><li>Digit Manipulation Requirements with Multiple Paths<\/li><li>Digit Manipulation Configuration Elements (1)<\/li><li>Digit Manipulation Flow Example (Outgoing Call to PSTN)<\/li><li>Digit Manipulation Flow Example (Incoming Call from PSTN)<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 2: Describing Cisco SIP Gateways<ul>\n<li>SIP Gateway Overview<ul>\n<li>SIP Gateway Configuration Example<\/li><\/ul><\/li><li>Dial Peer Overview<ul>\n<li>Main Components of VoIP and POTS Dial Peers (1)<\/li><li>Inbound Dial Peer Selection<\/li><li>Inbound Dial Peer Selection Example<\/li><li>Outbound Dial Peer Selection<\/li><li>Outbound Dial Peer Selection Example<\/li><\/ul><\/li><li>Main Digit Manipulation Mechanisms<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 3: Troubleshooting Common Gateway<ul>\n<li>Cisco IOS MGCP Gateway Communications<\/li><li>Cisco IOS MGCP Gateway and Endpoint<\/li><li>Cisco IOS MGCP Gateway Configuration Elements<\/li><li>Cisco IOS MGCP Gateway Registration<\/li><li>Cisco IOS MGCP Gateway Registration Issues<\/li><li>Verify Cisco IOS MGCP Gateway Status (1)<\/li><li>Cisco IOS MGCP Gateway Monitoring Commands<\/li><li>Cisco IOS MGCP Gateway Unsuccessful Registration<\/li><li>Cisco IOS SIP Trunk Communications<\/li><li>Summary<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 4: Integrating Cisco Unity Connection 12.x \/ 14.0<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Unity Connection Overview<ul>\n<li>Single-Site and Multisite Deployment Model<\/li><li>Cisco Unity Connection Administration (1)<ul>\n<li>Cisco Unity Connection Integration Options<\/li><li>Cisco Unity Connection SIP Integration<\/li><\/ul><\/li><li>Create a Sip Trunk Security Profile<ul>\n<li>Create a Sip Trunk (1)<\/li><\/ul><\/li><li>Voice Mail Pilot and Voice Mail Profile<\/li><li>Route Pattern<\/li><li>Unity Connection SIP Integration<ul>\n<li>Unity Connection SIP Integration &ndash; New Port Group<\/li><li>Cisco Unity Connection Integration Troubleshooting Tools (1)<\/li><li>Common Mistakes with SIP Integrations<\/li><\/ul><\/li><li>Call Forward Options<\/li><li>Unity Connection Call Handlers<ul>\n<li>Call Handler Example<\/li><li>Caller Input<\/li><li>Caller Input Analysis (1)<\/li><li>Call Handler Templates<\/li><li>Default Call Handler Flow<\/li><li>Operator Call Handler<\/li><li>Operator Not Available<\/li><li>Goodbye Call Handler<\/li><li>Directory Handler Overview<\/li><li>Directory Handler - Search Results Behavior<\/li><li>Interview Handler<\/li><\/ul><\/li><li>Cisco Unity Connection Call Routing (1)<ul>\n<li>Default Call-Routing Behavior<\/li><li>Direct Call Routing<\/li><li>Forwarded Call Routing<\/li><\/ul><\/li><li>Cisco Unity Connection Dial Plan<\/li><li>Message Aging Policy and Mailbox Quotas<\/li><li>Message Aging Policy<\/li><li>Mailbox Quotas<\/li><li>Roles<\/li><\/ul><\/li><li>Lesson 2: Creating Users<ul>\n<li>User-Creation Options<\/li><li>Understanding Users (1)<\/li><li>Preparing to Configure Users (1)<\/li><li>Configuring Authentication Rules (1)<\/li><li>Configuring Class of Service (1)<\/li><li>Configuring Schedules and Holidays (1)<\/li><li>Cisco Unity Connection User Templates<\/li><li>Cisco Unity Connection End Users<\/li><li>Voice Mailbox<\/li><li>Configuring User Templates (1)<\/li><li>Configuring Users<ul>\n<li>Add a New User<\/li><li>Edit Users<\/li><li>Import End Users from Cisco Unified Communications Manager<\/li><li>Imported User<\/li><\/ul><\/li><li>Import Users from LDAP<\/li><li>LDAP Directory<\/li><li>Bulk Import Users<\/li><li>Reviewing Users<\/li><li>User Features<ul>\n<li>User Features - Edit Password Settings (1)<\/li><li>User Features - Roles<\/li><li>User Features - MWI<\/li><\/ul><\/li><li>Transfer Rules and Greetings<ul>\n<li>User Features &ndash; Transfer Rules<\/li><\/ul><\/li><li>User Features &ndash; Message Settings<\/li><li>User Features &ndash; Caller Input<\/li><li>User Features &ndash; Edit Mailbox<\/li><li>Notification Devices (1)<\/li><li>User Features - Alternate Extensions<\/li><li>User Features - Alternate Names<\/li><\/ul><\/li><li>Lesson 3: Designing an Audiotext Application<ul>\n<li>Audiotext Application (Auto Attendant) Configuration (1)<\/li><li>Greeting Administrator (1)<\/li><li>Cisco Unity Connection Reports<ul>\n<li>Unity Connection &ndash; Report Configuration<\/li><li>Unity Connection &ndash; Cluster Management<\/li><\/ul><\/li><li>Port Monitor Configuration<ul>\n<li>Port Monitor -RTMT<\/li><li>Port Monitor<\/li><\/ul><\/li><li>Unified Messaging Terminology<ul>\n<li>Single Inbox High-Level Architecture<\/li><li>Single Inbox Functionality<\/li><li>Unified Messaging Benefits<\/li><\/ul><\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 5: Integrating Cisco Unified IM and Presence 12.x \/ 14.0<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview<ul>\n<li>Cisco Unified Communications Manager IM and Presence Service Overview<\/li><li>OVA Template for Cisco Unified Communications IM and Presence<\/li><li>Cisco Unified Communications IM and Presence Cluster<\/li><li>Cisco Jabber Overview (1)<\/li><li>Service Discovery<\/li><li>Quality of Service<\/li><li>Cisco Jabber Port Usage (1)<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows<ul>\n<li>Cisco Jabber Information Flow in Deskphone Mode<\/li><li>Cisco Jabber Information Flow in Softphone Mode<\/li><li>Cisco Jabber in Phone-Only Mode<\/li><li>Cisco Jabber and Voicemail<\/li><li>Cisco Jabber and Conferencing<\/li><li>Integration with LDAP for Cisco Jabber<\/li><li>Cisco Jabber Login Flow<\/li><li>Access for Cisco Jabber without VPN<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 3: Integrating Cisco Unified Communications IM and Presence<ul>\n<li>Set Up Cisco Unified Communications Manager for Presence<ul>\n<li>Checklist for Cisco Unified Communications Manager Setup<\/li><\/ul><\/li><li>Cisco Jabber UC Services<\/li><li>Implementing Cisco Unified Communications IM and Presence<ul>\n<li>Checklist for Cisco Unified Communications IM and Presence Setup<\/li><li>Cisco Unified Communications IM and Presence Services<\/li><\/ul><\/li><li>Cisco Jabber Service Discovery<ul>\n<li>Service Discovery: Domain<\/li><li>Service Discovery: Operating Mode (1)<\/li><\/ul><\/li><li>Cisco UDS SRV Record<ul>\n<li>SRV Records<\/li><li>DNS SRV Record Priorities and Weights<\/li><li>Troubleshoot DNS SRV Entries<\/li><\/ul><\/li><li>Methods of Installation<\/li><li>Create a Custom Installer (1)<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber<ul>\n<li>Cisco Jabber in Phone-Only Mode<\/li><li>Configure Cisco Jabber in Softphone Mode<\/li><li>Cisco Jabber UC Services (1)<\/li><li>Visual Voicemail Interface for Cisco Jabber<\/li><li>Cisco Jabber in Softphone Mode<\/li><li>Cisco Jabber Account Options<\/li><li>Connection Status<\/li><li>LDAP Profile Test<\/li><li>Voicemail Profile Test<\/li><li>Enable End Users and Devices for CTI<\/li><li>Cisco Jabber in Deskphone Mode<\/li><li>Summary<\/li><\/ul><\/li><li>Lesson 5: Implementing Jabber on CUCM<ul>\n<li>Configure Cisco Unified Communications Manager for Cisco Jabber<ul>\n<li>Step 1: Automate the Jabber Client Configuration with SRV Records<\/li><li>Step 2: Define the Cisco Unified Communications Services<\/li><li>Step 3: Create a Service Profile<\/li><li>Step 4: End-User Configuration (1)<\/li><li>Step 5: Create Cisco Unified CSF Device (1)<\/li><li>Step 6: Associate the Cisco Unified CSF Device to the End User<\/li><li>Step 7: Define a SIP Trunk<\/li><\/ul><\/li><li>Configure the Cisco Unified Communications Manager IM and Presence Server<\/li><li>Choose the SIP Publish Trunk<\/li><li>Set the Presence Gateway for Cisco Unified Communications Manager<\/li><\/ul><\/li><li>Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components<ul>\n<li>System Dashboard<\/li><li>Cisco Unified IM and Presence Reporting<\/li><li>System Troubleshooter (1)<\/li><li>Cisco Jabber Connection Status<\/li><li>End User Cannot Log into Cisco Jabber<\/li><li>Trace Filter Settings<\/li><li>Summary<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x \/ 14.0<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Cisco Expressway Series Deployment Options<ul>\n<li>Cisco Expressway<\/li><\/ul><\/li><li>Terminology (1)<\/li><li>VCS vs Expressway<\/li><li>Expressway X8.9 Local Registration Support<\/li><li>Mobile and Remote Collaboration with Expressway<\/li><li>Cisco Jabber Remote Access Options<\/li><li>What can a Jabber client do with Expressway?<\/li><li>Fixed Endpoint Support<\/li><li>Expressway Firewall Traversal Basics<\/li><li>Cisco Expressway Licensing<\/li><li>Expressway Rich Media Session Licenses<\/li><li>Lesson 2: Implementing Unified Communications Mobile and Remote Access<ul>\n<li>Unified Communications Mobile and Remote Access<ul>\n<li>Unified Communications Mobile and Remote Access Components Overview<\/li><\/ul><\/li><li>Firewall Traversal<\/li><li>Firewall Port Details<\/li><\/ul><\/li><li>Expressway &amp; Jabber Service Discovery<\/li><li>Unified Communications Mobile and Remote Access DNS Requirements<\/li><li>Unified Communications Mobile and Remote Access Certificate Requirements<\/li><li>HTTPS Reverse Proxy<\/li><li>Registering Cisco Jabber to Cisco Unified Communications Manager<\/li><li>Unified Communications Mobile and Remote Access Prerequisites<\/li><li>Unified Communications Mobile and Remote Access Configuration Procedure<\/li><li>Lesson 3: Expressway Server Certificates<ul>\n<li>Expressway Certs and Clustering<\/li><\/ul><\/li><li>Expressway Certificate Signing Request (CSR)<\/li><li>Cert Subject Alternative Name (SAN) requirements<\/li><li>Expressway Trusted CA Certificates (1)<\/li><li>Module Summary<\/li><\/ul><h4>Module 7: Cisco Emergency Responder (CER) 12.x \/ 14.0<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Cisco Emergency Responder (CER)<ul>\n<li>E9-1-1 defined<\/li><\/ul><\/li><li>Legislation and Regulation<\/li><li>ANI &amp; ALI Defined<\/li><li>PS-ALI accounts<\/li><li>Defining Phone Locations<\/li><li>E9-1-1 for VoIP<\/li><li>Using Ip Subnets<\/li><li>E911 with IP Telephony- What could go wrong?<\/li><li>E911 with Cisco Emergency Responder<\/li><li>911 in Enterprise &ndash; Challenges<\/li><li>Preparation (One Time)<\/li><li>Local Notifications (Real - Time)<\/li><li>What is Cisco Emergency Responder?<\/li><li>Cisco Emergency Responder 12.x<\/li><li>CER Cluster<\/li><li>Clustering over the WAN<\/li><li>Integration with UC Manager<\/li><li>Locating Phones<\/li><li>Cisco ER in Operation: Endpoint Location Example<\/li><li>Lesson 2: Setup Cisco Unified Communications Manager<ul>\n<li>Create Phone Partition for Internal Phone<ul>\n<li>Create Phone Partition for E911<\/li><li>Create Phone Calling Search Space<\/li><li>Create Emergency Responder Calling Search Space<\/li><li>Create Emergency CTI Route &ndash; Primary 911<\/li><li>Add a Directory Number to the Primary CTI RP911<\/li><li>Create Emergency CTI Route - Secondary 912<\/li><li>Add a Directory Number to the Secondary CTI RP912<\/li><li>Create Emergency CTI Route &ndash; ELIN 913 (The destination of all incoming calls from the PSAP)<\/li><li>Add a Directory Number to the ELN Callback<\/li><li>Create Required CTI Ports for CER to Call Security (1)<\/li><\/ul><\/li><li>Create a Cisco Unified Communications Manager Group for Cisco Emergency Responder<\/li><li>ELIN Numbers Emergency Calls and PSAP Callbacks<ul>\n<li>Create Route Patterns for ERLs (1)<\/li><li>Create Translation Patterns for ELINs<\/li><li>Create Translation Patterns for 9.911 \/ 911 (1)<\/li><\/ul><\/li><li>Create Emergency Responder Cisco Unified Communications Manager User<ul>\n<li>Cisco Emergency Responder Configuration<\/li><li>Login into Emergency Responder<\/li><\/ul><\/li><li>User Management<\/li><li>Server and Server Group Configuration<\/li><li>Telephony Settings<\/li><li>Identify Cisco Unified Communications Manager Clusters<\/li><li>Work with Emergency Responder Locations<\/li><li>Add Onsite Security Personnel<\/li><li>Default ERL Creation<\/li><li>Default ALI Information<\/li><li>Configuring IP Subnet-based ERLs<\/li><li>Emergency Responder Switch Configuration<ul>\n<li>Set Up SNMPv2<\/li><li>Set Up SNMPv3<\/li><\/ul><\/li><li>Identify LAN Switches<\/li><li>Switch Port Configuration<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 8: Unified Contact Center Express (UCCX)<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Unified Contact Center Express (UCCX) Architecture<ul>\n<li>Cisco Unified CCX Primary Functions<\/li><li>Cisco Unified CCX Operating System and Browser Support<\/li><li>Cisco Unified CCX Environment<ul>\n<li>Cisco Unified CCX Deployment Models<\/li><li>Cisco Unified CCX Cluster Components<\/li><\/ul><\/li><li>Single Server or First Node Server Setup<\/li><li>Cisco Unified CCX Administration<\/li><li>Cisco Unified Communications Manager Configuration Page (1)<\/li><li>System Parameters (1)<\/li><li>Language Management<\/li><li>Prompt Management (1)<\/li><li>Script Management<\/li><li>Document Management<\/li><li>Grammar Management<\/li><li>Application Management (1)<\/li><li>Cisco Unified CCX Subsystems<ul>\n<li>Cisco Unified Communications Manager Telephony Subsystem<\/li><li>RmCm Subsystem<\/li><li>Chat and Email Subsystem<\/li><li>Outbound Subsystem<\/li><li>Database Subsystem<\/li><li>Email Subsystem<\/li><li>Cisco Media Subsystem<\/li><li>MRCP ASR Subsystem<\/li><li>MRCP TTS Subsystem<\/li><\/ul><\/li><li>Administration Tools<ul>\n<li>Plug-ins<\/li><li>User Management (1)<\/li><li>Real-Time Reporting<\/li><\/ul><\/li><li>Supervisor and User Web Pages<ul>\n<li>Supervisor Web Page (1)<\/li><li>User Web Page<\/li><\/ul><\/li><li>Cisco Finesse Administration<ul>\n<li>Cisco Finesse Administration Console<\/li><\/ul><\/li><li>Serviceability and Maintenance Summaries<ul>\n<li>Cisco Unified CCX Serviceability<\/li><li>Control Center<\/li><\/ul><\/li><\/ul><\/li><li>Lesson 2: Introduction to Scripting<ul>\n<li>Cisco Unified CCX Script Editor Introduction<ul>\n<li>Installing the Cisco Unified CCX Script Editor<\/li><\/ul><\/li><li>Knowing the Script Editor<ul>\n<li>Starting the Script Editor<\/li><li>Synchronize License with Cisco Unified CCX Engine<\/li><li>Cisco Unified CCX Script Editor Windows (1)<\/li><li>Script Management (1)<\/li><\/ul><\/li><li>Debugging a Script<ul>\n<li>Understanding Debugging<\/li><li>Reactive or Non-Reactive Debugging<\/li><li>Running a Debug Session (1)<\/li><\/ul><\/li><li>Cisco Unified CCX Agent<\/li><li>Cisco Unified CCX Supervisor<\/li><li>Resource Groups (1)<\/li><li>Skills (1)<\/li><li>Contact Service Queues<\/li><li>Teams<\/li><li>Finesse IP Phone Agent<ul>\n<li>Finesse IP Phone Agent Features<\/li><li>Finesse IP Phone Agent Interface (1)<\/li><li>Configuring Finesse IP Phone Agent (1)<\/li><\/ul><\/li><li>Cisco Finesse<ul>\n<li>Sign in to Cisco Finesse<\/li><li>Finesse Agent Desktop (1)<\/li><li>Finesse Supervisor Desktop (1)<\/li><\/ul><\/li><li>Agent Configuration (1)<\/li><li>Supervisor Configuration<\/li><li>Create Resource Groups<\/li><li>Create Skills<\/li><li>Configure Resources<\/li><li>Configure Contact Service Queues (1)<\/li><li>Configure Teams<\/li><\/ul><\/li><li>Lesson 3: Using Cisco Unified CCX Reports<ul>\n<li>Cisco Unified CCX Reporting Introduction<ul>\n<li>Three Types of Reports<\/li><li>Historical Reporting User Configuration<\/li><li>Abandoned Rates<\/li><li>Handled\/Abandoned\/Dequeued Markings<\/li><\/ul><\/li><li>Cisco Unified Intelligence Center<ul>\n<li>Cisco Unified Intelligence Center Introduction<\/li><li>Historical Reporting Configurations (1)<\/li><\/ul><\/li><li>Commonly Used Terms<\/li><li>Accessing Cisco Unified Intelligence Center<\/li><li>Reports Drawer<\/li><li>Viewing a Report (1)<\/li><li>Saving a Report<\/li><li>Editing a Template<\/li><li>CSQ Activity Report Example<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul><h4>Module 9: Troubleshooting<\/h4><ul>\n<li>Module Introductions<ul>\n<li>Topic List<\/li><\/ul><\/li><li>Lesson 1: Overview of Troubleshooting and Monitoring Tools<ul>\n<li>Cisco Unified Serviceability<\/li><li>Cisco Unified Communications Manager Traces<ul>\n<li>Trace Configuration Options<\/li><li>Trace Configuration<\/li><\/ul><\/li><li>Cisco Unified Communications Manager Dialed Number Analyzer<\/li><li>Cisco Unified Communications Manager Dialed Number Analyzer Output<\/li><li>Instructor Demo: Route Plan Report<\/li><li>Cisco Unified RTMT<ul>\n<li>Cisco Unified RTMT Alert Central<\/li><li>Custom Alerts on Performance Counters<\/li><li>Cisco Unified RTMT Syslog Viewer<\/li><li>Cisco Unified RTMT Trace and Log Central (1)<\/li><\/ul><\/li><li>Cisco Unified RTMT Performance Monitor and Data Logging<\/li><li>Cisco Unified Communications Manager Reporting Tool<ul>\n<li>Cisco IOS Troubleshooting Tools<\/li><li>Sniffer Traces<\/li><\/ul><\/li><\/ul><\/li><li>Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues<ul>\n<li>Cisco IOS MGCP Gateway Communications<\/li><li>Cisco IOS MGCP Gateway and Endpoint<\/li><li>Cisco IOS MGCP Gateway Registration Issues<\/li><li>Verify Cisco IOS MGCP Gateway Status (1)<\/li><li>Cisco IOS MGCP Gateway Monitoring Commands<\/li><li>Cisco IOS H.323 Gateway and SIP Trunk Communications<\/li><\/ul><\/li><li>Module Summary<\/li><\/ul>","summary":"<p>This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.x \/ 14.0 UC Deployment.<\/p>\n<p>Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. <\/p>\n<p>The software applications that are covered in this course include:\n<\/p>\n<ul>\n<li>Cisco Unified Communications Manager (CUCM) 12.x \/ 14.0<\/li><li>Cisco Unified Communications Manager IM and Presence (IMP) 12.x \/ 14.0<\/li><li>Cisco Unity Connection 12.x \/ 14.0<\/li><li>Cisco Emergency Responder 12.x \/ 14.0<\/li><li>Cisco Paging Server 12.x \/ 14.0<\/li><li>Cisco Expressway (MRA) 12.x \/ 14.0<\/li><li>Cisco Unified Contact Center Express (UCCX) 12.x \/ 14.0<\/li><li>Cisco Meeting Server (CMS)<\/li><\/ul>","objective_plain":"Upon completing this course, the student will be able to meet these objectives:\n\n\n\n- Introduction to Voice Gateways\n- VoIP Call Legs\n- Dial Plan Implementation\n- Configuring Cisco Unified Communication Manager 12.5\n- Deploying Cisco VCUBE\n- Cisco Unified Border Element Implementation\n- Cisco Unified Border Element High Availability\n- Cisco Unified Border Element Security\n- Cisco Unified Border Element Monitoring and Troubleshooting","essentials_plain":"- An understanding of IP networking concepts (CCNA-level)\n- An understanding of traditional digital PBX systems\n- An understanding of basic telephony concepts\n- Business-level competence using the Windows operating system\n- Business-level competence using different Internet browsers","audience_plain":"- Network Video Engineer\n- Voice\/UC\/Collaboration\/Communications Engineer\n- Collaboration Tools Engineer\n- Collaboration Sales\/Systems Engineer","outline_plain":"Module 0: Introductions\n\n\n- Introductions\n- Lesson 1: Introductions\n- Topic List\n- Learner Skills and Knowledge\n- Course Goal\n- Webex Basics\n- Cisco Icons and Symbols\n- Introductions\n- Lesson 2: Understanding Cisco Endpoints\n- Cisco Software Support Service (SWSS)\n- Business Edition 4000 Overview\n- Business Edition 6000\n- BE4000 Appliance at a Glance\n- Cisco Collaboration Architecture\n- Locating Documentation (1)\n- Module Summary\nModule 1: Tools for Managing UC Collaboration 12.x \/ 14.0\n\n\n- Module Introduction\n- Topic List\n- Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x \/ 14.0\n- Complete Lifecycle Management (1)\n- Cisco Prime Collaboration Assurance \u2013 Features (1)\n- Cisco Prime Collaboration Assurance and Analytics Business - Analytics Features\n- Cisco Prime Collaboration Provisioning\n- Automated System Provisioning\n- Packaging - Standard and Advanced\n- Summary\n- Lesson 2: Utilizing the Bulk Administration Tool (BAT)\n- Overview of Cisco Unified Communications Manager BAT\n- Activate Bulk Provisioning Service\n- Start, Stop and Restart Bulk Provisioning Service\n- Cisco Unified Communications Manager BAT Procedures (1)\n- Phone Template Settings\n- Add a Line to the Template (1)\n- Add a Second Line to the Template\n- Download the bat.xlt\n- Open Bat.xlt in Excel\n- Select the Tab for item the you want to Create\n- Choose Fields to be Imported\n- Enter Phone Information and Export Bat File\n- Upload Exported File from Excel\n- Select File and Specify Target and Type\n- Validate Uploaded Phones\n- Insert Phones\n- Specify Insert Phone Details\n- Confirm Phone Import with Job Scheduler\n- Lesson 3: Migrating Phones\n- Export Utility\n- Migrating Existing Phone Configuration to a Different Phone Model\n- Migrating Phones \u2013 Phone Template (1)\n- Lesson 4: Self Provisioning\n- Configuring Self-Provisioning\n- Configure the Universal Device Templates (1)\n- Lesson 5: OS Command Line Tools\n- Access the CLl\n- Reset Application Administrator Password via CLI\n- Reset OS Platform Administrator Password\n- Create Additional OS Users\n- Set the WebAPP Session Timeout\n- Check the CUCM IP Information\n- Ping\n- Check, Stop, and Restart, Services\n- Lesson 6: Loading Cisco Option Packages (COP)\n- Downloading Cisco Option Files (COP)\n- Use SFTP Server to Serve Files\n- Loading a COP File into CUCM\n- Install COP File\n- Module Summary\nModule 2: Cisco Unified Communication Manager 12.x \/ 14.0\n\n\n- Module Introduction\n- Topic List\n- Lesson 1: Understanding Smart Licensing\n- Cisco Smart Software Licensing\n- Smart Account\n- Create a Smart Account\n- Virtual Account\n- Deployment Options\n- Ordering in Cisco Commerce Workspace (CCW)\n- Migrating\/Upgrading Classic Licenses to Smart\n- Registering a Device on CSSM\n- Token Creation in Cisco Smart Software Manager\n- License Management: CSSM (1)\n- Smart Licensing in CUCM 12.x and above\n- CUCM: Evaluation Mode\n- CUCM: Register (Transport Setting)\n- CUCM: Register Product (with Token)\n- CSSM: Create Token (if not already available)\n- CUCM: License Management (Registered, Authorized)\n- CSSM: License Management (In Compliance)\n- CSSM: License Management (Out of Compliance)\n- Cisco Smart Software Licensing Management\n- License Management on Subscriber Node\n- Lesson 2: Cisco Unified Communication Manager Overview\n- Overview of the Cisco Unified Computing System Solution\n- Cisco Unified Communications Manager High Availability\n- Database Replication and User-Facing Features\n- Intracluster Communication\n- Lesson 3: Understanding Administrator Interfaces\n- Cisco Unified Communications Manager Administrator Interfaces\n- Cisco Unified Communications Manager Serviceability\n- Cisco Unified Communications Manager Services\n- Cisco Unified Communications Manager Operating System\n- Lesson 4: Deploying Endpoints and Users\n- Comparison of Endpoints Supported by Cisco Unified Communications Manager\n- Endpoint Configuration Elements\n- Cisco Unified Communications Manager User Accounts (1)\n- Cisco Unified Communications Manager User Management Options\n- End Users\n- Manual End User Configuration Page\n- Cisco Unified Communications Manager LDAP Support\n- LDAP Integration: Synchronization (1)\n- LDAP Integration: Authentication (1)\n- LDAP Integration Features: Attribute Mapping (1)\n- End-User Data Storage Locations\n- LDAP Integration Feature: Filters (1)\n- LDAP Synchronization Configuration Procedure\n- Activate Cisco DirSync Service\n- Configure the LDAP System\n- Configure the LDAP Directory (1)\n- Verify LDAP Synchronization\n- LDAP Synchronization User Attributes\n- LDAP Authentication Configuration\n- LDAP Authentication Verification\n- LDAP Custom Filter\n- LDAP Custom Filter Verification\n- Lesson 5: Implementing Endpoints and Features\n- IP Phone Registration Process Overview\n- Network Time Protocol\n- Special Functions Used by Cisco IP Phones\n- Cisco SCCP IP Phone Startup Process\n- VLAN Discovery Process\n- IP Phone DHCP Configuration\n- DHCP Server Feature Support Overview\n- TFTP Device Configuration XML File\n- SCCP IP Phone Registration\n- Cisco SIP Phone Startup Process\n- Cisco Unified Communications Manager Network Configuration\n- Service Activation\n- DHCP Server\n- DHCP on Cisco Unified Communications Manager Express\n- IP Phone Configuration Requirements in Cisco Unified Communications Manager\n- Cisco Unified Communications Manager Group\n- Device Pools\n- Templates\n- IP Phone Configuration\n- Manual Cisco IP Phone Configuration\n- Add the IP Phone\n- Configure SCCP IP Phone Settings\n- Configure Directory Number\n- Apply the Configuration\n- Lesson 6: Implementing Endpoint Addressing and Call Routing\n- Endpoint Addressing\n- Endpoint Addressing by Numbers\n- Endpoint Addressing by URIs\n- Cisco Unified Communications Manager Call Routing Overview\n- Sources of Call-Routing Requests (Entities Requiring Call-Routing Table Lookups\n- Call-Routing Table Entries (Call-Routing Targets)\n- Cisco Unified Communications Call-Routing Logic\n- Digit-by-Digit Analysis of Numbers Not Received In a Single Block\n- Variable-Length Patterns, Overlapping Patterns, and Urgent Priority\n- Overlaps and Interdigit Timeout\n- Urgent Priority\n- Lesson 7: Implementing Calling Privileges\n- Calling Privileges Overview\n- Calling-Privilege Requirement PSTN Example\n- Calling-Privileges Configuration Elements\n- Partitions and CSSs\n- Partition  and CSS \n- Analogy: Locks and Key Rings\n- Partitions and CSS Example\n- Partition and CSS Considerations\n- Phones Have a Device CSS and Line CSS\n- Example with IP Phone Line CSS and Device CSS\n- Partition and CSS Configuration\n- Summary\n- Lesson 8: MoH in Cisco Unified Communications Manager\n- Music on Hold\n- MOH Support in Cisco Unified Communications Manager\n- MOH Sources\n- MOH Server Capacity\n- Unicast and Multicast MOH Characteristics\n- Multicast MOH\n- MOH Configuration\n- Media Resource Access Control Overview\n- Media Resource Access Control Characteristics\n- Components of Media Resource Access Control\n- Media Resource Access Control Example\n- Conference Bridge Selection\n- Conference Bridge Selection Configuration\n- Media Resource Access Control Configuration\n- Lesson 9: Implementing Conference Bridges\n- Cisco Unified Communications Manager Audio Conference Bridge\n- Cisco Unified Communications Manager Software Audio Conference Bridge\n- Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration\n- Cisco Collaboration Preferred Architecture\n- Virtualization\n- Cisco Unified Communications on the Cisco Unified Computing System (UCS)\n- Cisco Business Edition 7000 (BE7000)\n- Core Applications\n- Collaboration Endpoints\n- Ad Hoc Conference with CMS\n- Configuration required on the Cisco Unified Communications Manager\n- Upload The CUCM Certificate\n- Configuring a Non-Secure SIP Trunk\n- Destination Information for the SIP Trunk\n- Creating a Conference Bridge for Cisco Meeting Server\n- CUCM Certificates for Cisco Meeting Server\n- CUCM Media Resource Groups\n- Media Resource Group Lists\n- Applying Media Resource Group Lists\n- Domain Based Routing\n- Numeric Dialing\n- Route Groups and Route Lists (1)\n- Summary\n- Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports\n- Cisco Unified Communications Manager CAR Tool Overview\n- Activate Cisco Unified Communications Manager CAR Services\n- CDR Service Parameters\n- Cisco Unified Communications Manager CAR Tool User Types\n- CDR and CMR Architecture\n- Cisco Unified Communications Manager CAR Tool User Overview (1)\n- Configure the Mail Parameters\n- Lesson 12: Understanding Cisco Unified Communications Manager Reports\n- Cisco Unified Communications Manager CAR Tool User Overview\n- Cisco Unified Communications Manager Reports Overview\n- Cisco Unified Reporting (1)\n- Cisco Unified Reporting Status Messages and Icons\n- Lesson 13: Using Troubleshooting and Monitoring Tools\n- Overview of Troubleshooting and Monitoring Tools\n- Cisco Unified Communications Manager Dialed Number Analyzer\n- Cisco Unified Communications Manager Dialed Number Analyzer Output\n- Route Plan Report\n- Cisco Unified RTMT Overview\n- Service Parameters\n- Cisco Unified RTMT System Requirements\n- Enable a User for Cisco Unified RTMT Login\n- Cisco Unified RTMT Menu (1)\n- Monitor the System with Cisco Unified RTMT\n- Performance\n- Alert Notification Configuration\n- Custom Alerts on Performance Counters\n- Cisco Unified RTMT Trace and Log Central\n- Lesson 14: Understanding the Disaster Recovery System\n- Disaster Recovery System Overview\n- Disaster Recovery System Architecture\n- Disaster Recovery System Menu\n- Disaster Recovery System Components\n- Back Up Cisco Unified Communications Solutions\n- Scheduler\n- Backup Status\n- Restore Cisco Unified Communications Solutions\n- Restore Wizard: Type of Restore (1)\n- Module Summary\nModule 3: Cisco Unified Gateways\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Implementing PSTN Access Using MGCP Gateways\n- MGCP Gateway Implementation Overview\n- Endpoint Identifiers\n- MGCP Gateway Support in Cisco Unified Communications Manager\n- Cisco Unified Communications Manager Configuration Server\n- PRI Backhaul\n- MGCP Gateway Implementation Considerations\n- Implement an MGCP Gateway in Cisco Unified Communications Manager\n- Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager\n- Cisco IOS MGCP Gateway Configuration Steps\n- Cisco IOS MGCP Gateway Configuration Example\n- Configure Cisco IOS MGCP Gateway Fractional PRIs\n- Path Selection\n- Path Selection Example\n- Path Selection Configuration Elements in Cisco Unified Communications Manager\n- Route Group Functionality\n- Local Route Groups\n- Multiple Local Route Groups\n- Local Route-Group Functionality\n- Route List Configuration\n- Route Pattern Configuration Example\n- Digit Manipulation Requirements with Multiple Paths\n- Digit Manipulation Configuration Elements (1)\n- Digit Manipulation Flow Example (Outgoing Call to PSTN)\n- Digit Manipulation Flow Example (Incoming Call from PSTN)\n- Summary\n- Lesson 2: Describing Cisco SIP Gateways\n- SIP Gateway Overview\n- SIP Gateway Configuration Example\n- Dial Peer Overview\n- Main Components of VoIP and POTS Dial Peers (1)\n- Inbound Dial Peer Selection\n- Inbound Dial Peer Selection Example\n- Outbound Dial Peer Selection\n- Outbound Dial Peer Selection Example\n- Main Digit Manipulation Mechanisms\n- Summary\n- Lesson 3: Troubleshooting Common Gateway\n- Cisco IOS MGCP Gateway Communications\n- Cisco IOS MGCP Gateway and Endpoint\n- Cisco IOS MGCP Gateway Configuration Elements\n- Cisco IOS MGCP Gateway Registration\n- Cisco IOS MGCP Gateway Registration Issues\n- Verify Cisco IOS MGCP Gateway Status (1)\n- Cisco IOS MGCP Gateway Monitoring Commands\n- Cisco IOS MGCP Gateway Unsuccessful Registration\n- Cisco IOS SIP Trunk Communications\n- Summary\n- Module Summary\nModule 4: Integrating Cisco Unity Connection 12.x \/ 14.0\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Unity Connection Overview\n- Single-Site and Multisite Deployment Model\n- Cisco Unity Connection Administration (1)\n- Cisco Unity Connection Integration Options\n- Cisco Unity Connection SIP Integration\n- Create a Sip Trunk Security Profile\n- Create a Sip Trunk (1)\n- Voice Mail Pilot and Voice Mail Profile\n- Route Pattern\n- Unity Connection SIP Integration\n- Unity Connection SIP Integration \u2013 New Port Group\n- Cisco Unity Connection Integration Troubleshooting Tools (1)\n- Common Mistakes with SIP Integrations\n- Call Forward Options\n- Unity Connection Call Handlers\n- Call Handler Example\n- Caller Input\n- Caller Input Analysis (1)\n- Call Handler Templates\n- Default Call Handler Flow\n- Operator Call Handler\n- Operator Not Available\n- Goodbye Call Handler\n- Directory Handler Overview\n- Directory Handler - Search Results Behavior\n- Interview Handler\n- Cisco Unity Connection Call Routing (1)\n- Default Call-Routing Behavior\n- Direct Call Routing\n- Forwarded Call Routing\n- Cisco Unity Connection Dial Plan\n- Message Aging Policy and Mailbox Quotas\n- Message Aging Policy\n- Mailbox Quotas\n- Roles\n- Lesson 2: Creating Users\n- User-Creation Options\n- Understanding Users (1)\n- Preparing to Configure Users (1)\n- Configuring Authentication Rules (1)\n- Configuring Class of Service (1)\n- Configuring Schedules and Holidays (1)\n- Cisco Unity Connection User Templates\n- Cisco Unity Connection End Users\n- Voice Mailbox\n- Configuring User Templates (1)\n- Configuring Users\n- Add a New User\n- Edit Users\n- Import End Users from Cisco Unified Communications Manager\n- Imported User\n- Import Users from LDAP\n- LDAP Directory\n- Bulk Import Users\n- Reviewing Users\n- User Features\n- User Features - Edit Password Settings (1)\n- User Features - Roles\n- User Features - MWI\n- Transfer Rules and Greetings\n- User Features \u2013 Transfer Rules\n- User Features \u2013 Message Settings\n- User Features \u2013 Caller Input\n- User Features \u2013 Edit Mailbox\n- Notification Devices (1)\n- User Features - Alternate Extensions\n- User Features - Alternate Names\n- Lesson 3: Designing an Audiotext Application\n- Audiotext Application (Auto Attendant) Configuration (1)\n- Greeting Administrator (1)\n- Cisco Unity Connection Reports\n- Unity Connection \u2013 Report Configuration\n- Unity Connection \u2013 Cluster Management\n- Port Monitor Configuration\n- Port Monitor -RTMT\n- Port Monitor\n- Unified Messaging Terminology\n- Single Inbox High-Level Architecture\n- Single Inbox Functionality\n- Unified Messaging Benefits\n- Module Summary\nModule 5: Integrating Cisco Unified IM and Presence 12.x \/ 14.0\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview\n- Cisco Unified Communications Manager IM and Presence Service Overview\n- OVA Template for Cisco Unified Communications IM and Presence\n- Cisco Unified Communications IM and Presence Cluster\n- Cisco Jabber Overview (1)\n- Service Discovery\n- Quality of Service\n- Cisco Jabber Port Usage (1)\n- Summary\n- Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows\n- Cisco Jabber Information Flow in Deskphone Mode\n- Cisco Jabber Information Flow in Softphone Mode\n- Cisco Jabber in Phone-Only Mode\n- Cisco Jabber and Voicemail\n- Cisco Jabber and Conferencing\n- Integration with LDAP for Cisco Jabber\n- Cisco Jabber Login Flow\n- Access for Cisco Jabber without VPN\n- Summary\n- Lesson 3: Integrating Cisco Unified Communications IM and Presence\n- Set Up Cisco Unified Communications Manager for Presence\n- Checklist for Cisco Unified Communications Manager Setup\n- Cisco Jabber UC Services\n- Implementing Cisco Unified Communications IM and Presence\n- Checklist for Cisco Unified Communications IM and Presence Setup\n- Cisco Unified Communications IM and Presence Services\n- Cisco Jabber Service Discovery\n- Service Discovery: Domain\n- Service Discovery: Operating Mode (1)\n- Cisco UDS SRV Record\n- SRV Records\n- DNS SRV Record Priorities and Weights\n- Troubleshoot DNS SRV Entries\n- Methods of Installation\n- Create a Custom Installer (1)\n- Summary\n- Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber\n- Cisco Jabber in Phone-Only Mode\n- Configure Cisco Jabber in Softphone Mode\n- Cisco Jabber UC Services (1)\n- Visual Voicemail Interface for Cisco Jabber\n- Cisco Jabber in Softphone Mode\n- Cisco Jabber Account Options\n- Connection Status\n- LDAP Profile Test\n- Voicemail Profile Test\n- Enable End Users and Devices for CTI\n- Cisco Jabber in Deskphone Mode\n- Summary\n- Lesson 5: Implementing Jabber on CUCM\n- Configure Cisco Unified Communications Manager for Cisco Jabber\n- Step 1: Automate the Jabber Client Configuration with SRV Records\n- Step 2: Define the Cisco Unified Communications Services\n- Step 3: Create a Service Profile\n- Step 4: End-User Configuration (1)\n- Step 5: Create Cisco Unified CSF Device (1)\n- Step 6: Associate the Cisco Unified CSF Device to the End User\n- Step 7: Define a SIP Trunk\n- Configure the Cisco Unified Communications Manager IM and Presence Server\n- Choose the SIP Publish Trunk\n- Set the Presence Gateway for Cisco Unified Communications Manager\n- Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components\n- System Dashboard\n- Cisco Unified IM and Presence Reporting\n- System Troubleshooter (1)\n- Cisco Jabber Connection Status\n- End User Cannot Log into Cisco Jabber\n- Trace Filter Settings\n- Summary\n- Module Summary\nModule 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x \/ 14.0\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Cisco Expressway Series Deployment Options\n- Cisco Expressway\n- Terminology (1)\n- VCS vs Expressway\n- Expressway X8.9 Local Registration Support\n- Mobile and Remote Collaboration with Expressway\n- Cisco Jabber Remote Access Options\n- What can a Jabber client do with Expressway?\n- Fixed Endpoint Support\n- Expressway Firewall Traversal Basics\n- Cisco Expressway Licensing\n- Expressway Rich Media Session Licenses\n- Lesson 2: Implementing Unified Communications Mobile and Remote Access\n- Unified Communications Mobile and Remote Access\n- Unified Communications Mobile and Remote Access Components Overview\n- Firewall Traversal\n- Firewall Port Details\n- Expressway & Jabber Service Discovery\n- Unified Communications Mobile and Remote Access DNS Requirements\n- Unified Communications Mobile and Remote Access Certificate Requirements\n- HTTPS Reverse Proxy\n- Registering Cisco Jabber to Cisco Unified Communications Manager\n- Unified Communications Mobile and Remote Access Prerequisites\n- Unified Communications Mobile and Remote Access Configuration Procedure\n- Lesson 3: Expressway Server Certificates\n- Expressway Certs and Clustering\n- Expressway Certificate Signing Request (CSR)\n- Cert Subject Alternative Name (SAN) requirements\n- Expressway Trusted CA Certificates (1)\n- Module Summary\nModule 7: Cisco Emergency Responder (CER) 12.x \/ 14.0\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Cisco Emergency Responder (CER)\n- E9-1-1 defined\n- Legislation and Regulation\n- ANI & ALI Defined\n- PS-ALI accounts\n- Defining Phone Locations\n- E9-1-1 for VoIP\n- Using Ip Subnets\n- E911 with IP Telephony- What could go wrong?\n- E911 with Cisco Emergency Responder\n- 911 in Enterprise \u2013 Challenges\n- Preparation (One Time)\n- Local Notifications (Real - Time)\n- What is Cisco Emergency Responder?\n- Cisco Emergency Responder 12.x\n- CER Cluster\n- Clustering over the WAN\n- Integration with UC Manager\n- Locating Phones\n- Cisco ER in Operation: Endpoint Location Example\n- Lesson 2: Setup Cisco Unified Communications Manager\n- Create Phone Partition for Internal Phone\n- Create Phone Partition for E911\n- Create Phone Calling Search Space\n- Create Emergency Responder Calling Search Space\n- Create Emergency CTI Route \u2013 Primary 911\n- Add a Directory Number to the Primary CTI RP911\n- Create Emergency CTI Route - Secondary 912\n- Add a Directory Number to the Secondary CTI RP912\n- Create Emergency CTI Route \u2013 ELIN 913 (The destination of all incoming calls from the PSAP)\n- Add a Directory Number to the ELN Callback\n- Create Required CTI Ports for CER to Call Security (1)\n- Create a Cisco Unified Communications Manager Group for Cisco Emergency Responder\n- ELIN Numbers Emergency Calls and PSAP Callbacks\n- Create Route Patterns for ERLs (1)\n- Create Translation Patterns for ELINs\n- Create Translation Patterns for 9.911 \/ 911 (1)\n- Create Emergency Responder Cisco Unified Communications Manager User\n- Cisco Emergency Responder Configuration\n- Login into Emergency Responder\n- User Management\n- Server and Server Group Configuration\n- Telephony Settings\n- Identify Cisco Unified Communications Manager Clusters\n- Work with Emergency Responder Locations\n- Add Onsite Security Personnel\n- Default ERL Creation\n- Default ALI Information\n- Configuring IP Subnet-based ERLs\n- Emergency Responder Switch Configuration\n- Set Up SNMPv2\n- Set Up SNMPv3\n- Identify LAN Switches\n- Switch Port Configuration\n- Module Summary\nModule 8: Unified Contact Center Express (UCCX)\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Unified Contact Center Express (UCCX) Architecture\n- Cisco Unified CCX Primary Functions\n- Cisco Unified CCX Operating System and Browser Support\n- Cisco Unified CCX Environment\n- Cisco Unified CCX Deployment Models\n- Cisco Unified CCX Cluster Components\n- Single Server or First Node Server Setup\n- Cisco Unified CCX Administration\n- Cisco Unified Communications Manager Configuration Page (1)\n- System Parameters (1)\n- Language Management\n- Prompt Management (1)\n- Script Management\n- Document Management\n- Grammar Management\n- Application Management (1)\n- Cisco Unified CCX Subsystems\n- Cisco Unified Communications Manager Telephony Subsystem\n- RmCm Subsystem\n- Chat and Email Subsystem\n- Outbound Subsystem\n- Database Subsystem\n- Email Subsystem\n- Cisco Media Subsystem\n- MRCP ASR Subsystem\n- MRCP TTS Subsystem\n- Administration Tools\n- Plug-ins\n- User Management (1)\n- Real-Time Reporting\n- Supervisor and User Web Pages\n- Supervisor Web Page (1)\n- User Web Page\n- Cisco Finesse Administration\n- Cisco Finesse Administration Console\n- Serviceability and Maintenance Summaries\n- Cisco Unified CCX Serviceability\n- Control Center\n- Lesson 2: Introduction to Scripting\n- Cisco Unified CCX Script Editor Introduction\n- Installing the Cisco Unified CCX Script Editor\n- Knowing the Script Editor\n- Starting the Script Editor\n- Synchronize License with Cisco Unified CCX Engine\n- Cisco Unified CCX Script Editor Windows (1)\n- Script Management (1)\n- Debugging a Script\n- Understanding Debugging\n- Reactive or Non-Reactive Debugging\n- Running a Debug Session (1)\n- Cisco Unified CCX Agent\n- Cisco Unified CCX Supervisor\n- Resource Groups (1)\n- Skills (1)\n- Contact Service Queues\n- Teams\n- Finesse IP Phone Agent\n- Finesse IP Phone Agent Features\n- Finesse IP Phone Agent Interface (1)\n- Configuring Finesse IP Phone Agent (1)\n- Cisco Finesse\n- Sign in to Cisco Finesse\n- Finesse Agent Desktop (1)\n- Finesse Supervisor Desktop (1)\n- Agent Configuration (1)\n- Supervisor Configuration\n- Create Resource Groups\n- Create Skills\n- Configure Resources\n- Configure Contact Service Queues (1)\n- Configure Teams\n- Lesson 3: Using Cisco Unified CCX Reports\n- Cisco Unified CCX Reporting Introduction\n- Three Types of Reports\n- Historical Reporting User Configuration\n- Abandoned Rates\n- Handled\/Abandoned\/Dequeued Markings\n- Cisco Unified Intelligence Center\n- Cisco Unified Intelligence Center Introduction\n- Historical Reporting Configurations (1)\n- Commonly Used Terms\n- Accessing Cisco Unified Intelligence Center\n- Reports Drawer\n- Viewing a Report (1)\n- Saving a Report\n- Editing a Template\n- CSQ Activity Report Example\n- Module Summary\nModule 9: Troubleshooting\n\n\n- Module Introductions\n- Topic List\n- Lesson 1: Overview of Troubleshooting and Monitoring Tools\n- Cisco Unified Serviceability\n- Cisco Unified Communications Manager Traces\n- Trace Configuration Options\n- Trace Configuration\n- Cisco Unified Communications Manager Dialed Number Analyzer\n- Cisco Unified Communications Manager Dialed Number Analyzer Output\n- Instructor Demo: Route Plan Report\n- Cisco Unified RTMT\n- Cisco Unified RTMT Alert Central\n- Custom Alerts on Performance Counters\n- Cisco Unified RTMT Syslog Viewer\n- Cisco Unified RTMT Trace and Log Central (1)\n- Cisco Unified RTMT Performance Monitor and Data Logging\n- Cisco Unified Communications Manager Reporting Tool\n- Cisco IOS Troubleshooting Tools\n- Sniffer Traces\n- Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues\n- Cisco IOS MGCP Gateway Communications\n- Cisco IOS MGCP Gateway and Endpoint\n- Cisco IOS MGCP Gateway Registration Issues\n- Verify Cisco IOS MGCP Gateway Status (1)\n- Cisco IOS MGCP Gateway Monitoring Commands\n- Cisco IOS H.323 Gateway and SIP Trunk Communications\n- Module Summary","summary_plain":"This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.x \/ 14.0 UC Deployment.\n\nParticipants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. \n\nThe software applications that are covered in this course include:\n\n\n\n- Cisco Unified Communications Manager (CUCM) 12.x \/ 14.0\n- Cisco Unified Communications Manager IM and Presence (IMP) 12.x \/ 14.0\n- Cisco Unity Connection 12.x \/ 14.0\n- Cisco Emergency Responder 12.x \/ 14.0\n- Cisco Paging Server 12.x \/ 14.0\n- Cisco Expressway (MRA) 12.x \/ 14.0\n- Cisco Unified Contact Center Express (UCCX) 12.x \/ 14.0\n- Cisco Meeting Server (CMS)","version":"1.0","duration":{"unit":"d","value":5,"formatted":"5 days"},"pricelist":{"List Price":{"US":{"country":"US","currency":"USD","taxrate":null,"price":4395},"CA":{"country":"CA","currency":"CAD","taxrate":null,"price":6065}}},"lastchanged":"2023-08-21T05:06:16-04:00","parenturl":"https:\/\/portal.fastlanetraining.ca\/minose\/json-courses","nexturl_course_schedule":"https:\/\/portal.fastlanetraining.ca\/minose\/json-course-schedule\/32381","source_lang":"en","source":"https:\/\/portal.fastlanetraining.ca\/minose\/json-course\/currenttechnologies-acucc"}}