Sales engineer<\/li><\/ul>","outline":"Planning a Cisco Packaged Contact Center Enterprise Deployment<\/strong>\n<\/p>\n\n- Packaged CCE Component Overview<\/li>
- Call Flows Review<\/li><\/ul>
Staging a Packaged CCE Deployment<\/strong>\n<\/p>\n\n- PCCE Deployment Planning and System Design Specification<\/li>
- Software Compatibility and OS Requirements<\/li><\/ul>
Preparing CCE Software for Installation<\/strong>\n<\/p>\n\n- General Considerations and System Requirements<\/li>
- Active Directory Considerations<\/li><\/ul>
Administering Security Certificates<\/strong>\n<\/p>\n\n- Security Certificate Overview<\/li>
- Install and Configure Certificate Authority<\/li><\/ul>
Introducing the Packaged CCE Integration Wizard<\/strong>\n<\/p>\n\n- PCCE Inventory and Service Accounts<\/li>
- Run the PCCE Wizard<\/li><\/ul>
Adding a Site to Packaged CCE<\/strong>\n<\/p>\n\n- PCCE Remote Site Overview<\/li>
- Remote Site Security Certificate Considerations<\/li><\/ul>
Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse<\/strong>\n<\/p>\n\n- Compare Real Time vs. Live Data<\/li>
- Complete Cisco Unified Intelligence Center Integration<\/li><\/ul>
Personalizing the Packaged CCE Dial Plan<\/strong>\n<\/p>\n\n- CCE Dial Plan Components<\/li>
- Ingress Gateway and Cisco Unified Border Element Dial Plans<\/li><\/ul>
Configuring to Validate Deployment<\/strong>\n<\/p>\n\n- Confirm Configuration Readiness<\/li>
- Unified Communication Manager Administration<\/li><\/ul>
Scripting for Packaged Contact Center Enterprise<\/strong>\n<\/p>\n\n- Configure Script Editor<\/li>
- Use Microapps<\/li><\/ul>
Configuring Single Sign-On<\/strong>\n<\/p>\n\n- SSO Overview<\/li>
- Configure SSO Prerequisites<\/li><\/ul>
Lab outline<\/strong>\n<\/p>\n\n- Navigate CCE Discovery Architecture and Components<\/li>
- Explore ICM Configuration Tools<\/li>
- Observe Installed CCE Software<\/li>
- Certificate Store Navigation<\/li>
- Add a Remote Site to PCCE<\/li>
- Personalize Cisco Finesse Server<\/li>
- Configure Site Dial Plan<\/li>
- Verify Configuration Details to Facilitate Final Testing<\/li>
- Configure Deployment of VXML Functionality<\/li>
- Build a Series of Test Scripts<\/li>
- Enable Single Sign-On<\/li><\/ul>","summary":"
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.<\/p>\n
This course will help you:\n<\/p>\n
\n- Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels<\/li>
- Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises<\/li><\/ul>","objective_plain":"After taking this course, you should be able to:\n\n\n\n- Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment\n- Identify concepts necessary to create CCE system design specifications and deployment plans\n- Discover how to install CCE software\n- Administer CA signed security certificates to support the successful addition of a PCCE site\n- Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment\n- Discuss integration of the CUIC, LiveData, and Finesse reporting environments\n- Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits\n- Examine concepts necessary to create CCE system design specifications and deployment plans\n- Create a series of routing scripts using PCCE\n- Configure Single sign-on for Unified CCE","essentials_plain":"To fully benefit from this course, you should have the following knowledge:\n\n\n- Advanced knowledge of computer networking components: Windows A\/D, SQL Server, and components\n- Understanding of IP networks\n- Strong understanding of Cisco Packaged Contact Center Enterprise functionality\n- Advanced experience administering of Cisco Packaged Contact Center Enterprise\n- Working knowledge of Unified Communications Manager and Voice Gateways\nRecommended Cisco offerings that may help you meet these prerequisites:\n\n\n\n- Understanding Cisco Contact Center Enterprise Foundations (CCEF)\n- Administering Cisco Contact Center Enterprise (CCEA)\n- Administering Advanced Cisco Contact Center Enterprise (CCEAA)\n- Understanding Cisco Collaboration Foundations (CLFNDU)\n- Implementing and Administering Cisco Solutions (CCNA)","audience_plain":"- Deployment engineer\n- Sales engineer","outline_plain":"Planning a Cisco Packaged Contact Center Enterprise Deployment\n\n\n\n- Packaged CCE Component Overview\n- Call Flows Review\nStaging a Packaged CCE Deployment\n\n\n\n- PCCE Deployment Planning and System Design Specification\n- Software Compatibility and OS Requirements\nPreparing CCE Software for Installation\n\n\n\n- General Considerations and System Requirements\n- Active Directory Considerations\nAdministering Security Certificates\n\n\n\n- Security Certificate Overview\n- Install and Configure Certificate Authority\nIntroducing the Packaged CCE Integration Wizard\n\n\n\n- PCCE Inventory and Service Accounts\n- Run the PCCE Wizard\nAdding a Site to Packaged CCE\n\n\n\n- PCCE Remote Site Overview\n- Remote Site Security Certificate Considerations\nIntegrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse\n\n\n\n- Compare Real Time vs. Live Data\n- Complete Cisco Unified Intelligence Center Integration\nPersonalizing the Packaged CCE Dial Plan\n\n\n\n- CCE Dial Plan Components\n- Ingress Gateway and Cisco Unified Border Element Dial Plans\nConfiguring to Validate Deployment\n\n\n\n- Confirm Configuration Readiness\n- Unified Communication Manager Administration\nScripting for Packaged Contact Center Enterprise\n\n\n\n- Configure Script Editor\n- Use Microapps\nConfiguring Single Sign-On\n\n\n\n- SSO Overview\n- Configure SSO Prerequisites\nLab outline\n\n\n\n- Navigate CCE Discovery Architecture and Components\n- Explore ICM Configuration Tools\n- Observe Installed CCE Software\n- Certificate Store Navigation\n- Add a Remote Site to PCCE\n- Personalize Cisco Finesse Server\n- Configure Site Dial Plan\n- Verify Configuration Details to Facilitate Final Testing\n- Configure Deployment of VXML Functionality\n- Build a Series of Test Scripts\n- Enable Single Sign-On","summary_plain":"The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco\u00ae Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2\u20133 solution support. The focus is on Day 1 support for a new CCE deployment.\n\nThis course will help you:\n\n\n\n- Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels\n- Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises","version":"1.0","duration":{"unit":"d","value":3,"formatted":"3 days"},"pricelist":{"List Price":{"IT":{"country":"IT","currency":"EUR","taxrate":20,"price":2490},"BE":{"country":"BE","currency":"EUR","taxrate":21,"price":3495},"NL":{"country":"NL","currency":"EUR","taxrate":21,"price":3495},"CH":{"country":"CH","currency":"EUR","taxrate":8.1,"price":2590},"UA":{"country":"UA","currency":"EUR","taxrate":20,"price":2590},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":1575},"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":2485},"GR":{"country":"GR","currency":"EUR","taxrate":null,"price":1575},"MK":{"country":"MK","currency":"EUR","taxrate":null,"price":1575},"HU":{"country":"HU","currency":"EUR","taxrate":20,"price":1575},"US":{"country":"US","currency":"USD","taxrate":null,"price":2695},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":3195},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":3195},"RU":{"country":"RU","currency":"RUB","taxrate":18,"price":127100},"CA":{"country":"CA","currency":"CAD","taxrate":null,"price":3720},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":3195},"FR":{"country":"FR","currency":"EUR","taxrate":19.6,"price":2670}}},"lastchanged":"2026-04-27T05:35:33-04:00","parenturl":"https:\/\/portal.fastlanetraining.ca\/minose\/json-courses","nexturl_course_schedule":"https:\/\/portal.fastlanetraining.ca\/minose\/json-course-schedule\/24008","source_lang":"en","source":"https:\/\/portal.fastlanetraining.ca\/minose\/json-course\/cisco-ccei"}}