CCETCICiscoCI-CCET1.0<p>After taking this course, you should be able to: </p> <ul> <li>Describe CCE flows and processes required to support and troubleshoot the PCCE deployment</li><li>Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment</li><li>Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment</li></ul><p>To fully benefit from this course, you should have the following knowledge: </p> <ul> <li>Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)</li><li>Strong understanding of IP networks</li><li>Advanced experience administering of Cisco Packaged Contact Center Enterprise</li><li>Experience deploying Cisco Packaged Contact Center Enterprise</li><li>Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways</li></ul><p>Recommended Cisco offerings that may help you meet these prerequisites: </p> <ul> <li><a class="fl-href-prod" href="/minose/fr/course/cisco-ccef">Understanding Cisco Contact Center Enterprise Foundations <span class="fl-prod-pcode">(CCEF)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-clcor">Implementing and Operating Cisco Collaboration Core Technologies <span class="fl-prod-pcode">(CLCOR)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-clfndu">Understanding Cisco Collaboration Foundations <span class="fl-prod-pcode">(CLFNDU)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-ccna">Implementing and Administering Cisco Solutions <span class="fl-prod-pcode">(CCNA)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-ccea">Administering Cisco Contact Center Enterprise <span class="fl-prod-pcode">(CCEA)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-cceaa">Administering Advanced Cisco Contact Center Enterprise <span class="fl-prod-pcode">(CCEAA)</span></a></li><li><a class="fl-href-prod" href="/minose/fr/course/cisco-ccei">Implementing Cisco Contact Center Enterprise <span class="fl-prod-pcode">(CCEI)</span></a></li></ul><ul> <li>Account manager</li><li>Deployment engineer</li><li>Deployment project manager</li><li>Sales engineer</li></ul><p><strong>CCE Flows and Process Review</strong> </p> <ul> <li>Troubleshooting and Support Methodology</li><li>PCCE Component Review</li><li>PCCE Call Flow Review</li></ul><p><strong>CCE Diagnostic Tools</strong> </p> <ul> <li>Diagnostic Framework Suite</li><li>Run Analysis Manager</li><li>Run Unified System Command-Line Interface (CLI)</li></ul><p><strong>Troubleshooting CCE</strong> </p> <ul> <li>Troubleshoot Certificates</li><li>Troubleshoot Cisco Finesse</li><li>Troubleshoot a PCCE Deployment</li></ul>After taking this course, you should be able to: - Describe CCE flows and processes required to support and troubleshoot the PCCE deployment - Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment - Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE DeploymentTo fully benefit from this course, you should have the following knowledge: - Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches) - Strong understanding of IP networks - Advanced experience administering of Cisco Packaged Contact Center Enterprise - Experience deploying Cisco Packaged Contact Center Enterprise - Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways Recommended Cisco offerings that may help you meet these prerequisites: - Understanding Cisco Contact Center Enterprise Foundations (CCEF) - Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) - Understanding Cisco Collaboration Foundations (CLFNDU) - Implementing and Administering Cisco Solutions (CCNA) - Administering Cisco Contact Center Enterprise (CCEA) - Administering Advanced Cisco Contact Center Enterprise (CCEAA) - Implementing Cisco Contact Center Enterprise (CCEI)- Account manager - Deployment engineer - Deployment project manager - Sales engineerCCE Flows and Process Review - Troubleshooting and Support Methodology - PCCE Component Review - PCCE Call Flow Review CCE Diagnostic Tools - Diagnostic Framework Suite - Run Analysis Manager - Run Unified System Command-Line Interface (CLI) Troubleshooting CCE - Troubleshoot Certificates - Troubleshoot Cisco Finesse - Troubleshoot a PCCE Deployment2 jours1750.001750.001050.001650.006070.001050.001050.001050.001790.001995.001995.001795.00122200.002480.001995.001495.001960.0020.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.0018.00