CCECECICiscoCI-CCECE1.0<p>After taking this course, you should be able to: </p> <ul> <li>Describe the ECE solution as deployed with Cisco Contact Center Enterprise (CCE)</li><li>Define the components of ECE that make up the available deployment models available for enterprise solutions</li><li>Utilize the Classic ECE interface to differentiate between partitions</li><li>Utilize the Classic ECE interface to differentiate between processes and instances</li><li>Configure the PCCE requirements necessary to integrate ECE</li><li>Configure the requirements necessary to integrate ECE with the Single Pane of Glass used with PCCE</li><li>Configure the requirements necessary to integrate ECE with email services</li><li>Add the ECE Agent gadget to the Cisco Finesse Desktop layout</li><li>Describe the installation requirements for a high-availability deployment of ECE</li><li>Describe a basic email and chat call flow through the ECE/PCCE environment</li><li>Understand the general operational requirements for adding CCE Agent, skill, and scripting objects and importing them into CCE</li><li>Navigate the administrative tabs in both the Business Partition and Department view of the Single Pane of Glass</li><li>Add and import objects into the ECE</li><li>Describe the configurations options found in the Email and Chat Queue</li><li>Describe the configuration and verification of chat functionality in a CCE ECE environment</li><li>Configure and verify ECE settings</li><li>Configure an entry point for a chat queue and introduce template sets</li><li>Customize the chat experience</li><li>Define and verify the configuration requirements to deploy callback and delayed callback</li><li>Describe the benefits of implementing Agent Single Sign-on in the ECE/CCE environment</li><li>Configure the requirements necessary to implement Agent Single Sign-on in the ECE/CCE environment</li></ul><p>Before taking this course, student should have: </p> <ul> <li>Strong knowledge of computer networking components: Windows A/D, SQL</li><li>Strong understanding of IP networks</li><li>Advanced experience administering Cisco Packaged Contact Center Enterprise</li><li>Experience deploying Cisco Packaged Contact Center Enterprise</li></ul><p>Deployment engineers</p><ul> <li>Deploying Cisco Enterprise Chat and Email</li><li>ECE General administration</li><li>Cisco ECE Email administration</li><li>Cisco ECE Chat administration</li><li>Cisco Enterprise Chat and Email features</li></ul>After taking this course, you should be able to: - Describe the ECE solution as deployed with Cisco Contact Center Enterprise (CCE) - Define the components of ECE that make up the available deployment models available for enterprise solutions - Utilize the Classic ECE interface to differentiate between partitions - Utilize the Classic ECE interface to differentiate between processes and instances - Configure the PCCE requirements necessary to integrate ECE - Configure the requirements necessary to integrate ECE with the Single Pane of Glass used with PCCE - Configure the requirements necessary to integrate ECE with email services - Add the ECE Agent gadget to the Cisco Finesse Desktop layout - Describe the installation requirements for a high-availability deployment of ECE - Describe a basic email and chat call flow through the ECE/PCCE environment - Understand the general operational requirements for adding CCE Agent, skill, and scripting objects and importing them into CCE - Navigate the administrative tabs in both the Business Partition and Department view of the Single Pane of Glass - Add and import objects into the ECE - Describe the configurations options found in the Email and Chat Queue - Describe the configuration and verification of chat functionality in a CCE ECE environment - Configure and verify ECE settings - Configure an entry point for a chat queue and introduce template sets - Customize the chat experience - Define and verify the configuration requirements to deploy callback and delayed callback - Describe the benefits of implementing Agent Single Sign-on in the ECE/CCE environment - Configure the requirements necessary to implement Agent Single Sign-on in the ECE/CCE environmentBefore taking this course, student should have: - Strong knowledge of computer networking components: Windows A/D, SQL - Strong understanding of IP networks - Advanced experience administering Cisco Packaged Contact Center Enterprise - Experience deploying Cisco Packaged Contact Center EnterpriseDeployment engineers- Deploying Cisco Enterprise Chat and Email - ECE General administration - Cisco ECE Email administration - Cisco ECE Chat administration - Cisco Enterprise Chat and Email features4 jours3495.003495.002990.002100.003305.0012120.002100.002100.002100.003995.003995.003595.004960.003295.003995.003560.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.0036.00