Who should attend
The primary audience for this course is as follows:
- Administrator
- IT support personnel
- Helpdesk support staff
The secondary audience for this course is as follows:
- Network Engineering Staff
Prerequisites
Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
- An understanding of traditional digital PBX systems
- An understanding of basic telephony concepts
- Business-level competence using the Windows operating system
- Business-level competence using different Internet browsers
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- The ability to understand, read and speak English in a business and technical context
Course Objectives
Upon completing this course, the learner can meet these overall objectives:
- Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
- Configure CUCM to support IP Phones
- Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
- Configure CUCM to route calls to internal and PSTN destinations
- Configure User accounts and multi-level administration
- Demonstrate the use of Self Care Portal functionality
- Configure user features, including Hunt Groups, Call Pickup, and Call Park.
- Define the capabilities of and demonstrate the Bulk Administration Tool
- Define the SMART Licensing model for Cisco Unified Communications
- Demonstrate the use of the Unified Reporting tool
- Demonstrate the use of the Dialed Number Analyzer
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Explore Cisco Unity Connection version features and functions
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Detailed Course Outline
Define Collaboration Technology and Benefits
- Define Collaboration Benefits
- Describe On-Premise, Cloud, and Hybrid Deployments
- Describe On-Premise Collaboration Deployments
- Describe Cisco's Collaboration Endpoints
- Describe Cisco Collaboration On-Premise Edge Solutions
- Describe Cisco's Collaboration On-Premise Conferencing Solutions
- Describe Cisco Cloud Services
Administering Initial Parameters for Cisco Unified Communications Manager
- Understand the On-Premise Collaboration Deployment Models
- Describe The Cisco Unified CM Cluster Services
- Define Network requirements for Collaboration
- Define Network Services for Collaboration
- Navigate Cisco Unified CM
- Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters
- Explore Cisco Unified CM Groups
- Discovery 2: Configure the Cisco UCM Core Systems Settings
Exploring Endpoints and the Registration Process
- Identify Cisco Endpoint Solutions
- Explore the Boot up Process of an Endpoint
- Describe Power Over Ethernet
- Discovery 3: Configure an Access Switch for an Endpoint
- Describe IP Network Settings
- Discovery 4: Deploy an IP Phone Through Auto and Manual Registration
- Discovery 5: Administer Endpoints in Cisco Unified Communications Manager
Managing Users in Cisco Unified Communications Manager
- Analyze Cisco UCM Users Types and Settings
- Describe Methods for Authenticating Cisco UCM Users
- Discovery 6: Create Local User Accounts
- Discovery 7: Adding Users in Cisco Unified Communications Manager
Describing a Basic Dial Plan
- Describe the Concepts of a Dial Plan and Call Routing
- Describe Elements of Call Routing
- Explore Digit Manipulation and Translation Patterns
- Discovery 8: Create a Basic Dial Plan
Describing Class of Service
- Explore the Concepts of Class of Control
- Discovery 9: Explore Partitions and Calling Search Spaces
- Discovery 10: Explore Private Line Automatic Ringdown (PLAR)
Enabling Endpoints and Features
- Configure a Cisco Jabber Endpoint in Cisco UCM
- Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility
- Discovery 12: Implement Mobility
Implementing Media Resources in Cisco Unified Communications Manager
- Media Resource Overview
- Media Resource Selection and Access Control Audio and Video Conference Bridge Devices
- Audio and Video Conference Bridge Integration Options
- Discovery 13: Configuring Media Resources
Reporting and Maintenance
- Explore the Troubleshooting Process
- Describe Reporting and Maintenance Tools
- Describe the Cisco Real-Time Monitoring Tool
- Discovery 14: Use Reporting and maintenance Tools
Describing Cisco Instant Messaging and Presence
- Describe Cisco IM and Presence Features and Architecture
- Clustering
- Describe Cisco IM and Presence Components and Communication Flows
Enabling Jabber
- Cisco Jabber Deployment Modes
- Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows
Configure Unity Connection Integration
- Overview of Cisco Unity Connection Integration
- SIP Integration
- Typical Integration Mistakes Integration Considerations
- Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM
- Discovery 17: Configure Voicemail Users
Configuring Cisco Unity Connection Call Handlers
- Call handler Overview
- System Call Handler
- Caller Input
- Operator Call Handler
- Goodbye Call Handler
- Directory Handler
- Interview Handler
Troubleshooting Cisco Unity Connection
- Overview of Cisco Unity Connection Troubleshooting Options
- Integration Troubleshooting Tools
- Cisco Real-Time Monitoring Tool
- Discovery 18: Troubleshoot Cisco Unity Connection