Who should attend
This course is intended for those with a basic understanding of Microsoft Windows and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.
Prerequisites
To ensure success, students should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, manage files and folders, and access websites using a web browser.
Course Objectives
In this course, students will use Outlook to compose and handle their email communications and also manage their calendar, contacts, and tasks. After completing this course, students will be able to:
- Navigate Outlook to read and respond to email.
- Use the Address Book and format and spell check new messages.
- Attach files to and insert illustrations in messages.
- Customize read and response options.
- Use flags, categories, and folders to organize messages.
- Create and work with contacts.
- Create appointments and schedule meetings in the calendar.
- Create and work with tasks and notes.
Detailed Course Outline
Module 1: Getting Started with Outlook
Lessons
- Navigate the Outlook Interface
- Work with Messages
- Access Outlook Help
- Outlook on the Web
Module 2: Formatting Messages
Lessons
- Add Message Recipients
- Check Spelling and Grammar
- Format Message Content
Module 3: Working with Attachments and Illustrations
Lessons
- Attach Files and Items
- Add Illustrations to Messages
- Manage Automatic Message Content
Module 4: Customizing Message Options
Lessons
- Customize Reading Options
- Track Messages
- Recall and Resend Messages
Module 5: Organizing Messages
Lessons
- Mark Messages
- Organize Messages Using Folders
Module 6: Managing Contacts
Lessons
- Create and Edit Contacts
- View and Print Contacts
Module 7: Working with the Calendar
Lessons
- View the Calendar
- Create Appointments
- Schedule Meetings
- Print the Calendar
Module 8: Working with Tasks and Notes
Lessons
- Create Tasks
- Create Notes
Appendix A:
Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400
Appendix B:
Microsoft Outlook Common Keyboard Shortcuts