Who should attend
The primary audience for this course is as follows:
- Network Video Administrators
- Collaboration Administrator
- Network Video Engineer
- Voice / UC / Collaboration / Communications Engineer
- Collaboration Sales / Systems Engineer
Prerequisites
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of WebEx Conferencing
Course Objectives
Upon completing this course, the student will be able to meet these objectives:
- Student will learn how to Provision and Manage the WebEx Control Hub
- Student will learn how to register and manage On-Premise Device in Control Hub
- Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Meetings
- Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Calling
- Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Messaging
- Deploy Connected UC Call Service for WebEx Users and WebEx Video Devices
- Students will learn how to Integrate Edge Audio to Integrate Audio
- Students will learn how to Integrate Hybrid Calendaring with Microsoft Exchange, Office 365, or Google Calendar
- Students will learn how to Configure the Hybrid Video Mesh Nodes for Cloud Conferring
- Students will learn how to Configure the Cisco Directory Connector and Synchronize Active Directory Users
- Students will learn how to Integrate Cisco WebEx Hybrid Data Security
- Students will learn how to Integrate Cisco WebEx Hybrid Message Service to Integrate your existing Jabber and IM&P Infrastructure
Detailed Course Outline
Module 0: Introductions
Module 1: Configure WebEx Control Hub
- Module Topics
- Lesson 1: Webex Overview
- Lesson 2: Webex Meeting Overview
- Lesson 3: Webex Hybrid Services Overview
- Lesson 4: Webex Messaging and Calling Overview
- Module Summary
Module 2: Network Planning, and Network Assessment
- Module Topics
- Lesson 1: Webex Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Hybrid Work Readiness Assessment
- Module Summary
Module 3: Webex Control Hub
- Module Topics
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings
- Lesson 3: Adding Users
- Lesson 4: Adding Devices
- Lesson 5: Adding Workspaces
- Lesson 6: Administration Panels
- Lesson 7: User Portal
- Module Summary
Module 4: WebEx Room Systems, Device, and Clients
- Module Topics
- Lesson 1: Webex Portfolio and Features
- Lesson 2: Webex Desk Series
- Lesson 3: Webex Room Kits
- Lesson 4: Webex Room Devices
- Lesson 5: Webex Board Pro
- Lesson 6: Webex Room Navigator
- Lesson 7: SX / DX Devices
- Lesson 8: Webex Room OS 11
- Lesson 9: Webex Device States
- Lesson 10: Webex Calling Devices
- Lesson 11: Webex Meeting App
- Lesson 12: Webex App
- Lesson 13: Webex Web Interface
- Lesson 14: Webex Mobile Clients
- Lesson 15: Device Use Cases
- Module Summary
Module 5: WebEx Meetings
- Module Topics
- Lesson 1: Webex Meeting Platform
- Lesson 2: Webex Experience and Features
- Lesson 3: Cisco Webex Layouts and Screen
- Lesson 4: Schedule and Starting Meetings
- Lesson 5: Cisco Webex Events
- Lesson 6: WebEx Meeting Site Administration
- Lesson 7: Webex Meeting Templates
- Module Summary
Module 6: Webex Hybrid Calendaring Services
- Module Topics
- Lesson 1: Hybrid Calendar Services
- Lesson 2: Calendar Services
- Lesson 3: Expressway C Settings
- Lesson 4: Manage Certificates
- Lesson 5: Configure Connector Management
- Module Summary
Module 7: WebEx Calling
- Module Topics
- Lesson 1: Webex Calling Overview
- Lesson 2: Webex Calling Architectures
- Lesson 3: Webex Calling Configuration
- Lesson 4: Webex Calling Features
- Lesson 5: Webex Calling Service Settings
- Lesson 6: Webex Calling Client Settings
- Lesson 7: Webex Calling Provisioning
- Lesson 8: Webex Calling Migration
- Lesson 9: Webex Calling, U.S. Emergency Call Handling
- Module Summary
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- Module Topics
- Lesson 1: Directory Synchronization
- Lesson 2: Integrate O365 with Webex
- Lesson 3: Single Sign-On with Azure
- Lesson 4: Single Sign-On with ADFS
- Module Summary
Module 9: WebEx Edge
- Module Topics
- Lesson 1: Introduction to Webex Edge for Devices
- Lesson 2: Webex Edge Device Connector
- Lesson 3: Registering Multiple Devices to the Cloud
- Lesson 4: Cloud Features for On-Premises Devices
- Lesson 5: Hybrid Calling for Webex Devices: Configuration
- Lesson 6: Device Configuration
- Lesson 7: Bulk Configuration
- Module Summary
Module 10: Webex Hybrid Calendaring Services
- Module Topics
- Lesson 1: Hybrid Calendar Overview
- Lesson 2: Hybrid Calendar Scheduling
- Lesson 3: Deploying Hybrid Calendaring
- Lesson 4: Expressway C Configuration for Hybrid Calendar
- Module Summary
Module 11: Configuring WebEx Services Video Mesh
- Module Topics
- Lesson 1: Video Mesh Overview
- Lesson 2: Video Mesh Deployment
- Lesson 3: Webex Video Mesh Node Discovery
- Lesson 4: Mesh Node - Call Control Integrations
- Lesson 5: Mesh Node - Distributed Architecture
- Module Summary
Module 12: WebEx Hybrid Calling
- Module Topics
- Lesson 1: Hybrid Calling Overview
- Lesson 2: Hybrid Calling Scenario
- Lesson 3: Hybrid Calling Configuration
- Module Summary
Module 13: Microsoft Teams Integration
- Module Topics
- Lesson 1: Video Integration with Microsoft Teams (VIMT) Overview
- Lesson 2: Cloud Video Interop (CVI) enabled vs Direct Guest Join (WebRTC)
- Lesson 3: Cisco Webex Video Integration for Microsoft Teams (VIMT) Architecture
- Lesson 4: WebRTC Architecture
- Lesson 5: Deploying Video Integration with Microsoft Teams
- Module Summary
Module 14: WebEx Services Security
- Module Topics
- Lesson 1: Introduction – Webex Cloud Security
- Lesson 2: Security – Visibility and Firewalls
- Lesson 3: Hybrid Data Security
- Lesson 4: Custom Security Settings
- Module Summary
Module 15: WebEx Edge Audio
- Module Topics
- Lesson 1: Edge Audio Overview
- Lesson 2: Edge Audio Configuration
- Lesson 3: Unified Communications Manager Configuration
- Lesson 4: Expressway Configuration
- Lesson 5: Control Hub Configuration
- Module Summary
Module 16: WebEx Services - Compliance
- Module Topics
- Lesson 1: Compliance Overview
- Lesson 2: Webex Compliance APIs
- Lesson 3: Webex Control Hub Compliance Configuration
- Module Summary
Module 17: Monitoring, Analytics, and Troubleshooting
- Module Topics
- Lesson 1: Webex Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3.1: Webex Meetings Analytics > Engagement
- Lesson 3.2: Webex Meetings Analytics > Participants
- Lesson 3.3: Webex Meetings Analytics > VoIP Quality
- Lesson 3.4: Webex Meetings Analytics > Video Quality
- Lesson 3.5: Webex Meetings Analytics Join Meeting Time
- Lesson 3.6: Webex Meetings Analytics > Audio
- Lesson 4: Webex Analytics > Messaging
- Lesson 5: Webex Analytics > Calling
- Lesson 6: Webex Analytics > Devices
- Lesson 7: Webex Analytics > Video Mesh
- Lesson 8: Webex Troubleshooting
- Lesson 9: Webex Reporting
- Module Summary
Module 18: Webex Integration with Slack
- Module Topics
- Lesson 1: Slack / Webex Integration Overview
- Module Summary
Module 19: Webex Integration with Slido
- Module Topics
- Lesson 1: Slido Overview
- Lesson 2: Slido Deployment
- Lesson 3: User Experience and Workflow
- Lesson 4: Data Management
- Lesson 5: Integration Tools
- Module Summary
Module 20: Webex APIs, Integrations and Macros
- Module Topics
- Lesson 1: Webex APIs
- Lesson 2: Integrations
- Lesson 3: Device Programmability and Macros
- Module Summary
Module 21: Digital Signage
- Module Topics
- Lesson 1: Webex Digital Signage
- Lesson 2: Digital Signage Configuration using Cisco Webex Control Hub
- Lesson 3 Appspace
- Module Summary