Who should attend
- Administrators
- Business liaisons
- Deployment engineers
- Managers overseeing CCE deployments
Prerequisites
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
Recommended Cisco offerings that may help you meet these prerequisites:
Course Objectives
After taking this course, you should be able to:
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views
Detailed Course Outline
Cisco Unified Intelligence Center Foundations
- Cisco Unified Intelligence Center - Basics
- Cisco Unified Intelligence Center - Deployment Models
Cisco Unified Intelligence Center Administration and Operations Console
- Operations Console (OAMP) Console Introduction
- Admin User Management
Cisco Unified Intelligence Center Attributes
- Stock Reporting
- Dashboard Features
Cisco Unified Intelligence Center Custom Reports and Views
- Creating Views
- Building Report Definitions